McCray and Dennis to Speak at Upcoming OmnichannelX Web Conference On the Collaborative Content Management System They Designed and Built
Enterprise Knowledge experts Lisa McCray and Ronesha Dennis, both Senior Developers, will be co-leading their presentation at an upcoming international web conference hosted by OmnichannelX. The web conference will focus on content, design, governance, and systems. McCray and Dennis will … Continue reading
Taxonomy Implementation Best Practices
Have you ever found yourself wondering how to implement a taxonomy you’ve just designed or updated? You might have asked yourself, “How do I make this taxonomy work in SharePoint? In Salesforce? Oracle Knowledge Advanced?” You are not alone. Many … Continue reading
What is Information Scent, and How do I Design for It?
Information Foraging When developing search for a website or intranet, getting to know your end-users and their behavioral tendencies is critical in order to improve the relevancy of search results. Being able to predict how users interact with the site … Continue reading
Evaluating Knowledge Graphs for Search
The Challenge A national research organization wanted to determine the feasibility of building an organization-wide knowledge graph by building a knowledge graph proof of concept (POC), and evaluate the organization’s readiness to adopt knowledge graphs. The organization is one of … Continue reading
Common Mistakes Made When Selecting Knowledge Management Technology
Technology is fundamental for any organization seeking to increase its Knowledge Management (KM) maturity or ensure the success of its KM program. When technology is mindfully selected and implemented, it can provide exceptional KM benefits: technology can capture knowledge, store … Continue reading
Designing Search on a Knowledge Graph
The Challenge A national research organization identified a high priority need to make research results easier to find. The organization manages multiple research domains that each produce hundreds of research projects, publications, and webinars annually on current, emerging, and critical … Continue reading
EK Launches Enterprise AI Readiness Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announced today the launch of their Enterprise AI Readiness Assessment. The Enterprise AI Readiness Assessment leverages EK’s proprietary benchmark for Knowledge Artificial Intelligence Readiness, which assesses an organization across … Continue reading
Enterprise KM Strategy for a Central Bank
The Challenge A central banking organization was seeking to more effectively fulfill its mission of administering monetary policy through the implementation of an enterprise approach to Knowledge Management (KM). Specifically, the Bank was seeking an understanding of their current KM … Continue reading
Top 5 EK Blogs of 2020
As we enter the holiday season, EK reflects on all that we have to be thankful for. Amid this global pandemic, many companies were forced to close their doors. Conversely, EK has been fortunate enough to see continued growth over … Continue reading
Consider the User: A Chatbot UX Guide
The growing presence of chatbots may have you wondering if it’s time to implement one at your own organization. While many organizations can benefit from the introduction of a chatbot, you’ll want to ensure that your bot is tailored to … Continue reading