News

Content related to EK Awarded Information Technology Schedule 70 Contract

Knowledge Cast – Patrick Cleary of DraftKings

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Patrick Cleary, Knowledge Management Manager at DraftKings. Patrick is an accomplished, self-motivated, and adaptable director of knowledge management with 15+ years of experience helping companies to achieve … Continue reading »

How to Optimize Search Relevance: Boosting and Filtering

What if when searching your company’s intranet for the terms “service desk,” the first 10 results have nothing to do with a web page where you can submit an IT service ticket? Or what if you are searching for “reports,” … Continue reading »

Knowledge Cast – Dr. Stacey Young of USAID

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Stacey Young, Agency Knowledge Management and Organizational Learning Officer at US Agency for International Development. Stacey Young, Ph.D., became USAID’s first Agency Knowledge Management and Organizational … Continue reading »

Onboarding During a Pandemic: How Knowledge Management Can Help

The current global situation has upended nearly everything across the globe, and the professional world has not been immune. People are adapting to remote work across industries, dramatically shifting how they conduct business and go about their days as professionals. … Continue reading »

Knowledge Cast – Bill Kaplan of Working Knowledge CSP

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Bill Kaplan, the founder of Working KnowledgeCSP. Bill Kaplan is recognized as one of the early thought leaders and knowledge management consultants in the application of Knowledge … Continue reading »

Knowledge Cast – Lynda King of ServiceNow

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow.  Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading »

Taxonomy Use Cases: How To Estimate Effort and Complexity

When asked to define taxonomy, I like to define it as a method rather than a thing. I typically say taxonomy is a way of categorizing things hierarchically, from general to more specific. Sounds simple enough, right? After all, who … Continue reading »

Common Taxonomy Design Mistakes, Part I: Failing to Include Your End Users

The necessity of a business taxonomy has become increasingly apparent as organizations across the globe have shifted to working from home and, consequently, have an increased need for their employees to be able to quickly and independently find and discover … Continue reading »

Measuring the Success of KM Digital Transformation

Over the past decade, digital transformation has been a key focus for many organizations. Yet, it wasn’t until the recent months when many have been forced to become fully digital that we’ve seen how critical knowledge management is to an … Continue reading »

Three Things You can do Today to Get the Most out of Microsoft 365’s Project Cortex

Project Cortex is Microsoft’s new AI offering as part of its Microsoft 365 Suite. It will have several exciting features that organizations can leverage to make connections between content, data, and experts. Cortex will be able to surface knowledge that … Continue reading »