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Integrating Search and Knowledge Graphs Series Part 1: Displaying Relationships

I’ve spent many years helping clients implement enterprise search solutions and am constantly looking for new ways to improve a user’s search experience so that they can find relevant content as well as discover new content they may not have … Continue reading »

How to Optimize Search Relevance: Boosting and Filtering

What if when searching your company’s intranet for the terms “service desk,” the first 10 results have nothing to do with a web page where you can submit an IT service ticket? Or what if you are searching for “reports,” … Continue reading »

The UX Guide to Chatbots

Think your organization could benefit from a chatbot but not sure where to start? Or, are you curious to know if your organization would actually benefit from chatbot implementation? In this blog, I’ll review four necessary areas of consideration before … Continue reading »

Three Things You can do Today to Get the Most out of Microsoft 365’s Project Cortex

Project Cortex is Microsoft’s new AI offering as part of its Microsoft 365 Suite. It will have several exciting features that organizations can leverage to make connections between content, data, and experts. Cortex will be able to surface knowledge that … Continue reading »

Presentation: Introduction to Knowledge Graphs

This workshop presentation from Joe Hilger, Founder and COO, and Sara Nash, Technical Analyst, was delivered on June 8, 2020 as part of the Data Summit 2020 virtual conference. The 3-hour workshop provided an interdisciplinary group of participants with a … Continue reading »