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Content related to How Semantic Layers Support Product Search and Discovery

Merging Knowledge and Information Management for Real Results

Over our years of knowledge management consulting and information management consulting, our clients often ask what the difference is between KM and IM.  A few simple online searches show similar queries run amok.  My experience, frankly, is that the definitions … Continue reading

Taxonomy Design Best Practices and Methodology

This presentation, originally presented at the Knowledge Management Institute’s KM Symposium on March 27, 2014, addresses the concepts of business taxonomy value, taxonomy design methodology, and taxonomy design best practices. It is intended as an introductory deck for anyone seeking … Continue reading

Taxonomy Consulting and the Importance of UX Design

In my nearly twenty years of taxonomy consulting, I’ve consistently preached the gospel of user experience design.  I coined the term “Business Taxonomy” in order to reflect the basic principle that taxonomies for today’s information users need to reflect the … Continue reading

Governance and Iteration of Taxonomies

I recently presented at a Knowledge Management Institute event on the topic of Taxonomy Governance.  I regard taxonomy governance as a critical component of any information management initiative.  Though most organizations understand the important role effective taxonomy design plays, taxonomy … Continue reading

The Keys to Governance

Having worked with content and information management systems for the better part of two decades, I’m often asked where an organization should dedicate their often limited resources in order to improve findability and overall user satisfaction.  Though there are several … Continue reading

The Business Taxonomy Workshop

Low Cost, Low Risk, High Value: A well-designed and implemented business taxonomy can improve the “findability” of information, improving search and browse within a variety of sites and systems. A business taxonomy can also help users discover content, vastly cutting down on time wasted re-creating content that already existed. Continue reading