Content related to Improved Customer Service and Risk Management through KM
Six ways to Simplify Metadata Management
Many of our clients come to Enterprise Knowledge (EK) looking for help defining a metadata schema for their search or content management initiatives. Too often they tell us that they do not have the budget or team to keep up … Continue reading
Merging Knowledge and Information Management for Real Results
Over our years of knowledge management consulting and information management consulting, our clients often ask what the difference is between KM and IM. A few simple online searches show similar queries run amok. My experience, frankly, is that the definitions … Continue reading
Taxonomy Design Best Practices and Methodology
This presentation, originally presented at the Knowledge Management Institute’s KM Symposium on March 27, 2014, addresses the concepts of business taxonomy value, taxonomy design methodology, and taxonomy design best practices. It is intended as an introductory deck for anyone seeking … Continue reading
Taxonomy Design Best Practices
Over my years of taxonomy consulting I’ve often been asked to codify the best practices regarding taxonomy design. A simple search online shows that this is a common question, though one where a lot of the current answers appear outdated. … Continue reading
Taxonomy Consulting and the Importance of UX Design
In my nearly twenty years of taxonomy consulting, I’ve consistently preached the gospel of user experience design. I coined the term “Business Taxonomy” in order to reflect the basic principle that taxonomies for today’s information users need to reflect the … Continue reading
Taxonomy Design for Drupal
I recently presented a webinar addressing taxonomy design for Open Source platforms. Through my years of taxonomy consulting, I’ve seen a stronger and stronger trend toward the use of Open Source and the need for effective taxonomy design and development … Continue reading
Taxonomy Governance and Iteration
Best practices, lessons learned, and examples for taxonomy governance and iteration. Developed by Enterprise Knowledge and originally presented for the Knowledge Management Institute.
Governance and Iteration of Taxonomies
I recently presented at a Knowledge Management Institute event on the topic of Taxonomy Governance. I regard taxonomy governance as a critical component of any information management initiative. Though most organizations understand the important role effective taxonomy design plays, taxonomy … Continue reading
The Keys to Governance
Having worked with content and information management systems for the better part of two decades, I’m often asked where an organization should dedicate their often limited resources in order to improve findability and overall user satisfaction. Though there are several … Continue reading
The Business Taxonomy Workshop
Low Cost, Low Risk, High Value: A well-designed and implemented business taxonomy can improve the “findability” of information, improving search and browse within a variety of sites and systems. A business taxonomy can also help users discover content, vastly cutting down on time wasted re-creating content that already existed. Continue reading