Content related to Improved Customer Service and Risk Management through KM
Why Your Data Fabric Needs an Enterprise Ontology
In today’s rapidly growing and evolving data environment, it is increasingly difficult for organizations to get maximal value from the full breadth of their data. As more data is produced faster by more sources, it is difficult for analysts, data … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
Breaking it down: What is a Taxonomy?
A few years ago, I did an activity at a leadership retreat where each person slowly whittled down a list of words to a single word that most represented them. The word that I ended up with was “simplicity,” and … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
What Software Engineering Can Teach Knowledge Engineers about Version Control
Information models like taxonomies and ontologies are rarely built independently, and they are never static. At EK, knowledge engineers partner with clients to build these models through an iterative process of design, validation, and implementation. The models that come out … Continue reading
How to Explain Ontologies to Any Audience
Recently, I’ve been thinking a lot about how we can better explain complex, semantic concepts like ontologies, knowledge graphs, and data fabrics to others in an approachable, easy-to-understand manner. I’ve been in any number of situations where I’ve struggled to … Continue reading
Designing Your Taxonomy to Fit Your Use Case: Advanced Taxonomy Use Cases (Part 2)
In my previous blog, I wrote about building a taxonomy for two foundational use cases – findability and navigation – that we commonly design for at EK. This blog will focus on two advanced, yet still common, taxonomy use cases. … Continue reading
Trimming an Untamed Taxonomy
When your taxonomy has overgrown your path towards usability, it’s time to do some gardening. Congratulations: you have a taxonomy! You’ve gone through the work of gathering user feedback, developing a design, validating the design, and you’ve come out the … Continue reading
Knowledge Cast Product Spotlight – Andreas Blumauer of Semantic Web Company
In this episode of Product Spotlight, EK COO Joe Hilger speaks with Andreas Blumauer of Semantic Web Company. Andreas has been CEO and managing partner of Semantic Web Company (SWC) for more than 15 years. At SWC, he is responsible … Continue reading
Designing Your Taxonomy to Fit Your Use Case: Common Taxonomy Use Cases (Part 1)
At EK, we’ve designed countless taxonomies for our clients over the years. These taxonomies are reflective of each individual client’s content and needs, and provide direct business value. One of the keys to our success is that before we even … Continue reading