Content related to Ontology Design Best Practices – Part I
Knowledge Cast Product Spotlight – Ashu Roy of eGain
In this episode of Product Spotlight, Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation. eGain is a leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve the customer experience, optimize … Continue reading
Knowledge Cast – Evan Shenkman of Fisher Phillips
In this episode, Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, … Continue reading
Applied Knowledge Management Series: Addressing Challenges at Large Enterprises, Part 1
While Knowledge Management (KM) is critical for organizations of every shape and size, KM is often the key to longevity and success for large enterprises that must be able to adapt to volatility and constant change. Through our partnerships with … Continue reading
Knowledge Cast – Adrienne Smith formerly of Ubisoft
Editor’s Note: This episode was recorded in late 2022. Since then, Adrienne has joined the digital and content strategy practice at Evolving Web, a Drupal-focused web design and development agency, as a Senior Digital Strategist. In this episode, Enterprise Knowledge … Continue reading
How Does KM Impact Different Business Groups?
One of the most engaging aspects of my work with knowledge management (KM) is that KM solutions are not one-size-fits-all, yet through our nearly 10 years as the world’s largest dedicated Knowledge Management Consulting firm, we’ve been able to identify … Continue reading
Knowledge Cast – Gary Wyatt of HSBC
Enterprise Knowledge CEO Zach Wahl speaks with Gary Wyatt, Senior Group Knowledge Manager at HSBC, a global financial services organization that serves over 40 million customers worldwide. Gary is an award-winning knowledge management consultant with over 22 years of diverse … Continue reading
Bill Balko – Former Chief Knowledge Officer at Defense Information Systems Agency
Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to … Continue reading
Sandrine Krasnopolski – Knowledge Management Director at Fragomen
Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, … Continue reading
Knowledge Management Trends in 2023
As CEO of the world’s largest Knowledge Management consulting company, I am fortunate to possess a unique view of KM trends. For each of the last several years, I’ve written an annual list of these KM trends, and looking back, … Continue reading
Taylor Paschal – Senior Knowledge Manager at Noom
Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has … Continue reading