Blog Archives
From Risk to Readiness: Anatomy of an AI-Ready Knowledge Asset
The hidden risk in your AI investment isn’t the technology; it’s the content. The core issue is that humans and AI systems process information differently: humans infer context and build on an ever-expanding web of knowledge; AI systems require explicit … Continue reading
Expert Analysis: What is Enterprise AI-Ready Content?
Scaling Your AI Pilot with the Right Contextual Foundations There’s a rush to build AI solutions: recommendation engines, chatbots, analytics dashboards, and virtual agents. But chasing shiny tools, without understanding the full picture can be risky. The organizations that truly … Continue reading
Generating Structured Outputs from Unstructured Content Using LLMs
Long, unstructured documents can be difficult to find, manage, and work with for both people and AI. A clear structure is essential for transforming and dividing disorganized content into smaller, usable, and more valuable information assets. A well-formed content structure … Continue reading
Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
A well-known financial institution faced challenges in providing frictionless, personalized service to customers due to widespread issues with knowledge base content. Due to outdated legacy systems, both agents and customers experienced difficulties finding and using content; similarly, internal content management teams struggled to maintain and update both agent-facing and customer-facing content … Continue reading
Transforming Content Operations in the Age of AI
AI continues to disrupt and transform the way we work in the modern enterprise, and owners and managers of digital content are no exception. During their presentation, “Transforming Content Operations in the Age of AI,” on November 19th at KM … Continue reading
How to Ensure Your Content is AI Ready
In 1996, Bill Gates declared “Content is King” because of its importance (and revenue generating potential) on the World Wide Web. Nearly 30 years later, content remains king, particularly when leveraged as a vital input for Enterprise AI. Having AI-ready … Continue reading
Content Mastermind (Taylor’s Version): What Taylor Swift Can Teach Us About The Benefits of Repurposing Content
In January of 2025, Taylor Swift charted #1 on Billboard, breaking a record for most Number 1s on the Top Album Sales list with a new version of an almost six-year-old album. The 2025 repressing of Lover (Live from Paris) … Continue reading
Rebecca Wyatt to Present on Context-Aware Structured Content to Mitigate Hallucinations at ConVEx conference
Rebecca Wyatt, Partner and Division Director for Content Strategy and Operations at Enterprise Knowledge, will be delivering a presentation on Context-Aware Structured Content to Mitigate Hallucinations at the ConVEx conference, which takes place April 7-9 in San Jose, CA. Wyatt … Continue reading
Getting More Value Out of Your Content
Rebecca Wyatt, Partner and Division Director of Advanced Content Solutions at Enterprise Knowledge, presented “Getting More Value Out of Your Content” at CMS Connect 2024, brought by Boye & Co in Montreal, Canada, on August 6th, 2024. In this presentation, … Continue reading
Improve Enterprise AI with Semantic Content Management
In my article, How to Prepare Content for AI, I introduced some basic steps to help you prime your organization’s content for an effective AI implementation: two of those steps – structuring and componentizing – are often misunderstood or skipped … Continue reading