Blog Archives
System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance
The Challenge Staff at a US-based investment and insurance company were spending extraneous amounts of time finding information through the organization’s search experience. Users had been instructed to interact with search in specific ways (which filters to use, how to … Continue reading
Improved Customer Service and Risk Management through KM
The Challenge At over 30,000 employees, this diverse insurance organization has business areas that widely vary in information maturity, some actively leveraging taxonomies while others used basic/unorganized tagging systems or simple folder structures. Even business areas with mature taxonomies were … Continue reading
We have too many KM tools. How do we declutter?
Many of our clients have amassed an impressive array of KM tools throughout the years, but it’s not always impressive in a positive way. KM tools cover a wide range of solutions, spanning from content and document management systems, learning … Continue reading
Integrated Change Management Plan for Top Telecommunications Company
The Challenge Their Challenge: One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a … Continue reading
KM Strategy for Top Telecommunications Company
The Challenge One of the top telecommunication companies in the world is pursuing an ambitious corporate strategy that entails a digital transformation of its entire operations, expanding its service offerings, and exploiting new business opportunities to become a global reference … Continue reading
6 Questions to Help Determine Where to Start Your KM Transformation
“Where do we start?” It’s a question that can seem daunting for the organizations that EK works with as they contemplate moving from developing a Knowledge Management (KM) Strategy to implementation. This question invites uncertainty and even skepticism as leadership … Continue reading
Developing a Business Case for Knowledge Management
Whenever I describe Knowledge Management (KM) to someone who may not be familiar with it, I often get a response of surprise due to their lack of awareness of something so fundamental and necessary for any organization to be effective. … Continue reading
Webinar: Knowledge Management Becomes Business Critical as Knowledge Graphs Improve Decision Making and Efficiency
Presented by Joe Hilger (COO of Enterprise Knowledge) and Atanas Kiryakov (CEO and Founder of Ontotext) on January 28th. In this webinar Hilger and Kiryakov explain how Knowledge Graphs and Ontotext’s GraphDB product enable greater findability of knowledge and information … Continue reading
Common Mistakes Made When Selecting Knowledge Management Technology
Technology is fundamental for any organization seeking to increase its Knowledge Management (KM) maturity or ensure the success of its KM program. When technology is mindfully selected and implemented, it can provide exceptional KM benefits: technology can capture knowledge, store … Continue reading
Enterprise KM Strategy for a Central Bank
The Challenge A central banking organization was seeking to more effectively fulfill its mission of administering monetary policy through the implementation of an enterprise approach to Knowledge Management (KM). Specifically, the Bank was seeking an understanding of their current KM … Continue reading