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Tag: Knowledge Management Consulting

Knowledge Cast – Stephanie Hill of Paypal

Zach Wahl . December 9, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Hill, Sr. Director, Knowledge Management at PayPal.  Stephanie Hill became the Senior Director of Knowledge Management in June 2019, and has focused on developing the content … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Content StrategyCustomer Relationship Managementcustomer satisfactioninformation architectureKM TechnologyKnowledge ManagementKnowledge Management ConsultingKnowledge Management StrategyMetadataTaxonomy

Knowledge Cast – Polly Alexander of HealthStream

Zach Wahl . October 14, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Polly Alexander, Senior Manager of Knowledge Management at HealthStream. Polly Alexander is a knowledge management professional with an extensive background in public health and informatics in a … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Customer Relationship Managementcustomer satisfactioninformation architectureKM TechnologyKnowledge ManagementKnowledge Management ConsultingKnowledge Management StrategyMetadatasemantic technologyTaxonomy

Knowledge Cast – Patrick Cleary of DraftKings

Zach Wahl . September 30, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Patrick Cleary, Knowledge Management Manager at DraftKings. Patrick is an accomplished, self-motivated, and adaptable director of knowledge management with 15+ years of experience helping companies to achieve … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
cultureCustomer Relationship ManagementKM TechnologyKnowledge ManagementKnowledge Management ConsultingKnowledge Management Strategy

Knowledge Cast – Dr. Stacey Young of USAID

Zach Wahl . September 23, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Stacey Young, Agency Knowledge Management and Organizational Learning Officer at US Agency for International Development. Stacey Young, Ph.D., became USAID’s first Agency Knowledge Management and Organizational … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
cultureCustomer Relationship ManagementKM TechnologyKnowledge ManagementKnowledge Management ConsultingKnowledge Management Strategy

Onboarding During a Pandemic: How Knowledge Management Can Help

EK Team . September 22, 2020 . Blog

The current global situation has upended nearly everything across the globe, and the professional world has not been immune. People are adapting to remote work across industries, dramatically shifting how they conduct business and go about their days as professionals. … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
collaborationCOVID-19employee retentionemployee successexpert finderKMKnowledge ManagementKnowledge Management ConsultingKnowledge Management Strategynew hireonboardingpandemicRemoteRemote Worktime to proficiencyworking remotely

Knowledge Cast – Bill Kaplan of Working Knowledge CSP

Zach Wahl . September 18, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Bill Kaplan, the founder of Working KnowledgeCSP. Bill Kaplan is recognized as one of the early thought leaders and knowledge management consultants in the application of Knowledge … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
cultureCustomer Relationship ManagementKM TechnologyKnowledge ManagementKnowledge Management ConsultingKnowledge Management Strategy

Enterprise Knowledge Launches Podcast

EK Team . September 17, 2020 . News

Enterprise Knowledge, in a continued commitment to thought leadership, has launched a new podcast to supplement the hundreds of other thought leadership articles on their website. The podcast, titled Knowledge Cast, features interviews with global KM, Information Management, and Data … Continue reading

Posted in
Company
Tagged as
Enterprise Knowledgeknowledge castKnowledge ManagementKnowledge Management Consultingpodcast

Knowledge Cast – Lynda King of ServiceNow

Zach Wahl . September 16, 2020 . Podcast

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow.  Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
cultureCustomer Relationship ManagementKM TechnologyKnowledge ManagementKnowledge Management ConsultingKnowledge Management Strategy

Top Five Tips for A Successful Knowledge Transfer in Times of Chaos, Crisis, or Rapid Change

EK Team . July 24, 2019 . Blog

All too often, organizations do not recognize the need and value of knowledge management efforts until a knowledge-related crisis occurs. Perhaps a top-level executive has chosen to leave the organization and has not documented the knowledge and experiences that they … Continue reading

Posted in
Knowledge Management Strategy & Design
Tagged as
Change ManagementContent ManagementInformation ManagementKM ConsultingKnowledge and Information ManagementKnowledge ManagementKnowledge Management ConsultingKnowledge TransferKnowledge Transfers

How to Distinguish Between Primary, Secondary, and Tertiary Metadata Fields

EK Team . July 23, 2019 . Blog

When designing an enterprise taxonomy, the number of possible metadata fields that can be used to describe content can be overwhelming. Depending on the type of content, the size of the organization, and the breadth of that organization’s functions, the … Continue reading

Posted in
Taxonomy & Ontology Design
Tagged as
Business TaxonomycontentEnterprise TaxonomyKnowledge and Information ManagementKnowledge ManagementKnowledge Management ConsultingMetadataPrimary MetadataSecondary MetadataTaxonomyTaxonomy ConsultingTaxonomy DesignTertiary Metadata
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