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Content related to The Cost of Doing Nothing: The Business Case for Knowledge and Information Management

Enhancing Insurance Fraud Detection through Graph-Based Link Analysis

A national agency overseeing insurance claims engaged EK to advise on developing and implementing graph-based analytics to support fraud detection. EK applied key concepts such as knowledge graphs, graph-based link analysis for detecting potentially suspicious behavior, and the underlying technology architecture required to instantiate a fully functional solution at the agency to address client challenges. Continue reading

How to Implement a Semantic Layer: A Proven Operating Model

As organizations invest in enterprise AI and knowledge intelligence, the semantic layer serves as a critical foundation for providing a consistent, contextual framework that connects data assets across multiple sources to enable shared understanding, interoperability, and more intelligent use of … Continue reading

Semantic Layer Strategy for Linked Data Investigations

A government organization sought to more effectively exploit their breadth of data generated by investigation activity of criminal networks for comprehensive case building and threat trend analysis. EK engaged with the client to develop a strategy and product vision for their semantic solution, paired with foundational semantic data models for meaningful data categorization and linking, architecture designs and tool recommendations for integrating and leveraging graph data, and entitlements designs for adhering to complex security standards. Continue reading

Knowledge Portals: Manifesting A Single View Of Truth For Your Organization

Guillermo Galdamez, Principal Knowledge Management Consultant, and Benjamin Cross, Project Manager, presented “Knowledge Portals: Manifesting A Single View Of Truth For Your Organization” at the APQC 2025 Process & Knowledge Management Conference on April 9th, 2025. Galdamez and Cross delivered … Continue reading

Top Semantic Layer Use Cases and Applications (with Real World Case Studies)  

Today, most enterprises are managing multiple content and data systems or repositories, often with overlapping capabilities such as content authoring, document management, or data management (typically averaging three or more). This leads to fragmentation and data silos, creating significant inefficiencies. … Continue reading

Harnessing Institutional Knowledge to Enhance Employee Learning

Institutional knowledge loss erodes an organization’s effectiveness by neglecting critical collective wisdom and work previously produced by others. It is a challenge that is cumulative in its effect. The more time that goes by where an organization fails to protect … Continue reading

Leveraging Institutional Knowledge to Enable Innovation

In Greek mythology, the character Sysiphus is condemned to spend eternity pushing a boulder up a hill, only for the boulder to roll back down as soon as he nears the top.  When organizations lack capability to manage and preserve … Continue reading