Content related to User-Centric Content Engineering to Improve Customer Experience
The 2022 Agile KM Manifesto
In November of 2022, we introduced the first iteration of the Agile KM Manifesto at the KM World Conference in Washington D.C. Our ‘ask’ of the audience, and now of our fellow KM practitioners at large, is to review this … Continue reading
Knowledge Cast – KMWorld 2022 Preview
In this episode of Knowledge Cast, Enterprise Knowledge’s thought leaders give a sneak peek into what they will be speaking about at KMWorld 2022. KM World (or, the Knowledge Management & Enterprise Solutions Conference) is the world’s leading knowledge management … Continue reading
The Five Priorities for Every Data Strategy Today
Earlier this year, I shared the top trends we are seeing when it comes to solving enterprise data management problems. We continue to deploy and put these emerging solutions to the test (read more on that from our case studies) … Continue reading
Jumpstarting Your Semantic Solution Design with UML Diagrams
Where do I start? Whether it be a taxonomy, an ontology, or a knowledge graph, this is a common question that we get from clients when they are beginning their scoping journey. We get it. It is difficult to define … Continue reading
What is a CCMS and Why Do I Need One?
If you work on a content or technology team, you may have heard about Component Content Management Systems (CCMS) and wondered, “do we need that?” CCMSs have grown in popularity over the past few years and have begun to prove … Continue reading
Taxonomy Workshop and Content Governance for a Multinational Healthcare Company
The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading
Optimizing Your Taxonomy in SharePoint Online: Search Filters
All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading
Where Should KM Leadership and Governance Belong in an Organization?
Whenever an organization invests in Knowledge Management (KM) solutions, whether it’s a new technology, process, or program, the question of who should have ownership and governance over these new tools and ways of working almost always arises. This KM function, … Continue reading
Knowledge Management Strategy Workshop
KM is about connecting people to the knowledge and information that enables them to make decisions, complete tasks, and take necessary actions at the time of need. Good knowledge management results in improved business processes and outcomes, enhanced employee collaboration, … Continue reading
The Benefits of KM for Contact Centers and Help Desks
In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading