Blog Archives
Content Engineering to Improve AI Readiness for a Financial Institution’s Customer Service Center
The Solution EK worked with the organization’s knowledge management, content authoring, and user experience teams to create a semantically meaningful content model. This helped to distribute knowledge base content to multiple internal and external audiences across multiple channels, including LLM-based … Continue reading
Data Quality and Architecture Enrichment for Insights Visualization
The Challenge A radiopharmaceutical imaging company faced challenges in monitoring patient statistics and clinical trial logistics. A lack of visibility and awareness into this data hindered conversations with leadership regarding the status of active clinical trials, ultimately putting clinical trial … Continue reading
Semantic Layer for Content Discovery, Personalization, and AI Readiness
A professional association needed to improve their members’ content experiences. With tens of thousands of content assets published across 50 different websites and 5 disparate content management systems (CMSes), they struggled to coordinate a content strategy and improve content discovery. They could not keep up with the demands of managing content … Continue reading
Semantic Search Advisory and Implementation for an Online Healthcare Information Provider
The medical field is an extremely complex space, with thousands of concepts that are referred to by vastly different terms. These terms can vary across regions, languages, areas of practice, and even from clinician to clinician. Additionally, patients often communicate … Continue reading
Content Management Strategy for a Capital Producer
A capital producer understood the complexity of navigating international regulatory environments. Operating across nations in numerous fields of specialization, the organization had to uphold diverse and disparate ordinances, many of which have changed over time. Dedicated to providing high-quality services to their customers, the organization sought a solution that would help them better navigate revisions to compliance requirements and ensure adherence to rigorous standards of excellence. Continue reading
Maturing Data Processes at a Decentralized Federal Organization
A large government agency sought EK’s help in addressing significant data management challenges they were facing. The agency had a decentralized organizational structure and a complex technical ecosystem, which created unique challenges for remote employees in finding, accessing, and sharing critical data at the time of need. These challenges resulted … Continue reading
Optimizing Historical Knowledge Retrieval: Leveraging an LLM for Content Cleanup
Enterprise Knowledge (EK) recently worked with a Federally Funded Research and Development Center (FFRDC) that was having difficulty retrieving relevant content in a large volume of archival scientific papers. Researchers were burdened with excessive search times and the potential for knowledge loss … Continue reading
Establishing a Scalable Knowledge Management Strategy and Solution Framework for a Leading Automotive Manufacturing Company: A Case Study
One of the top global leaders in automotive manufacturing faced significant challenges in managing and accessing critical knowledge across its diverse teams. The company engaged Enterprise Knowledge (EK) to conduct a Knowledge Management (KM) Strategy and solution implementation project plan after the failure of multiple KM initiatives. The engagement’s long-term goal is to establish a shared Knowledge Management System (KMS) to streamline access to crucial information, better leverage experts’ institutional knowledge and experience, and decrease new employees’ time to proficiency. Continue reading
Enhancing Insurance Fraud Detection through Graph-Based Link Analysis
A national agency overseeing insurance claims engaged EK to advise on developing and implementing graph-based analytics to support fraud detection. EK applied key concepts such as knowledge graphs, graph-based link analysis for detecting potentially suspicious behavior, and the underlying technology architecture required to instantiate a fully functional solution at the agency to address client challenges. Continue reading
Semantic Layer Strategy for Linked Data Investigations
A government organization sought to more effectively exploit their breadth of data generated by investigation activity of criminal networks for comprehensive case building and threat trend analysis. EK engaged with the client to develop a strategy and product vision for their semantic solution, paired with foundational semantic data models for meaningful data categorization and linking, architecture designs and tool recommendations for integrating and leveraging graph data, and entitlements designs for adhering to complex security standards. Continue reading