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Content related to Building Collaboration Through Content Strategy

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

KM Strategy for a Multinational Software Company

The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading

6 Key Considerations for Implementing a KM System

Enterprise Knowledge (EK) commonly engages with organizations that are seeking to improve their existing Knowledge Management (KM) technology stack and, in turn, desire a new solution that is better suited to their technical and business requirements. There are several possible … Continue reading

Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow

In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading

Knowledge Cast Product Spotlight – Joe Pairman of RWS Group

In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading

The Importance of Agility During The Great Resignation (Part I: Retention)

With more people than ever leaving their jobs, Agile teams can encourage retention and attract the right talent. Introduction People are still leaving their jobs, and in record numbers. According to Willis Towers Watson’s 2022 Global Benefits Attitudes Survey, a … Continue reading