The Role of Search Product Owners
Successful enterprise search projects begin when the new search tool is launched. Search cannot remain static because an organization’s needs, as well as its content, change over time. Without a business leader, search initiatives are unable to adapt to these … Continue reading
Making KM Clickable with Search
I’ve been in the business of Knowledge Management Consulting for the vast majority of my career and, in my experience, one of the most challenging aspects to KM is its intangibility. I’ve helped an array of organizations to define their … Continue reading
Selecting an Enterprise Search Engine
Search engines are one of the most critical tools in any Knowledge Management (KM) platform. A well implemented enterprise search engine enables easy access to information and breaks down silos between teams. Given the importance of search engines, it is … Continue reading
Fixing Enterprise Search, Part 2 of 2
In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
Search UX Best Practices Part 2: Search Results
Search results pages are lists of content which are relevant to the keyword search entered by your users. The concept is deceptively simple, but the design of your search results page plays a vital role in the overall experience users … Continue reading
Search UX Best Practices Part 1: User Input
Search impacts everything from the way we find a website (Google), to how we find content on a site. But search also puts a heavier burden on the user than most website interactions. Users must locate your search form, enter … Continue reading
Action-Oriented Search: A Better Approach to Making Enterprise Search Work
Joe Hilger delivered this presentation at the KM Showcase at the Sheraton Tysons Hotel, Tysons, VA on December 1, 2016. The event was hosted by the KM Institute and sponsored by Enterprise Knowledge. Presentation Overview Search is a critical component of … Continue reading
Action Oriented Search Workshop
The ability to search and find information is critical to every large enterprise. Have you spent money on search engines or KM tools like SharePoint and found that your employees won’t use the tool because they cannot find anything? More … Continue reading
Search Design Best Practices
Search is one of the most important capabilities of every Knowledge Management project on which we work. Every company of any size has to find a way to make search work. It can be a website search for customers, a … Continue reading