Case Study

Content related to Establishing a Scalable Knowledge Management Strategy and Solution Framework for a Leading Automotive Manufacturing Company: A Case Study

A Practical Guide To Knowledge Transfer Interviews

Organizations often wait too long to target and capture the lessons learned and takeaways gained from senior leaders’ experience and tenure. As a result, when senior executives leave or retire, key nuggets of institutional knowledge often leave with them. Knowledge … Continue reading

How to Implement a Semantic Layer: A Proven Operating Model

As organizations invest in enterprise AI and knowledge intelligence, the semantic layer serves as a critical foundation for providing a consistent, contextual framework that connects data assets across multiple sources to enable shared understanding, interoperability, and more intelligent use of … Continue reading

Knowledge Portals: Manifesting A Single View Of Truth For Your Organization

Guillermo Galdamez, Principal Knowledge Management Consultant, and Benjamin Cross, Project Manager, presented “Knowledge Portals: Manifesting A Single View Of Truth For Your Organization” at the APQC 2025 Process & Knowledge Management Conference on April 9th, 2025. Galdamez and Cross delivered … Continue reading

Harnessing Institutional Knowledge to Enhance Employee Learning

Institutional knowledge loss erodes an organization’s effectiveness by neglecting critical collective wisdom and work previously produced by others. It is a challenge that is cumulative in its effect. The more time that goes by where an organization fails to protect … Continue reading

Leveraging Institutional Knowledge to Enable Innovation

In Greek mythology, the character Sysiphus is condemned to spend eternity pushing a boulder up a hill, only for the boulder to roll back down as soon as he nears the top.  When organizations lack capability to manage and preserve … Continue reading