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Improving Product Documentation With a CCMS and a Knowledge Graph

The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading »

Data Management Trends in 2022: Data Fabric v. Data Mesh v. DataOps? What is Right for Your Organization?

When we start most of our engagements with our clients, there are common and important challenges we’re typically presented with that help summarize the core needs that persist within the data management space today:  We don’t know what data we … Continue reading »

Top 5 EK Blogs of 2021

This year, EK employees published over sixty new pieces of thought leadership covering topics that range from taxonomy design to integrated change management to AI. Below are the top five most viewed blogs and white papers written by EK employees … Continue reading »

Taking Content Personalization to the Next Level: Graphs and Componentized Content Management

Content personalization is no longer optional for companies. A personalized digital experience is essential to creating loyal customers, partners, and employees. The leading technology companies have created an expectation of highly contextualized information that answers customer questions and anticipates future … Continue reading »

Investing in Development Standards: Code Review Best Practices (Part 5)

This blog series has covered multiple facets of development standards, from code quality and documentation to configuring virtual and containerized environments. In the previous blog, we discussed the benefits of code reviews to ensure your organization is delivering high quality, … Continue reading »