News related to Search UX Best Practices Part 1: User Input
EK to Speak at Government Learning Technology Symposium Webinar
EK’s Zach Wahl, CEO, and Rebecca Wyatt, Partner and Division Director, will join Jeffrey Kwaterski, Chief of Digital Learning and Knowledge Management for the Peace Corps, on the Government Technology Symposium Webinar to discuss Expanding the Nexus Between Distance … Continue reading
Enterprise Knowledge, LLC (EK) Wins New U.S. Office of Personnel Management USALearning® Multiple Award Indefinite-Delivery Indefinite-Quantity (IDIQ) Contract
EK has been awarded a Prime Contract on the OPM USALearning® (USAL) Training and Education Support Products and Services IDIQ contract. This is a small business set-aside with a ceiling of $1.76B which provides all U.S. Government – Federal agencies, … Continue reading
EK’s Allison Blanning to Present at 2022 SLA Midwest Symposium
Allison Blanning, a Senior Knowledge Management Analyst at Enterprise Knowledge, is presenting at “Transformation of Librarianship,” a virtual conference organized by the Illinois, Indiana, Iowa, Michigan, and St. Louis Chapters of the Special Libraries Association (SLA) on Friday, June 10th. … Continue reading
EK Teaching Upcoming Agile & Design Thinking Certification for KMI
The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on September 27th and 28th, 2022. The full course overview and registration information can be found through the KMI event … Continue reading
Enterprise Knowledge Launches Personalization Proof of Concept with Heretto
Enterprise Knowledge (EK) today announced a new partnership with Heretto. This partnership launches a new Personalization Proof of Concept (POC) program for organizations seeking to implement advanced content personalization. “Knowledge Management practices are evolving from enabling user-driven search to curating … Continue reading
Enterprise Knowledge to speak at International Web Conference OmnichannelX
Enterprise Knowledge (EK) is presenting three sessions at the upcoming OmnichannelX conference to be held virtually from June 13th to June 16th. OmnichannelX brings together the best and the brightest in the field so they can share their success stories, … Continue reading
Wahl Guest on Squirro’s ‘Redefining AI’ Podcast
Enterprise Knowledge (EK) CEO Zach Wahl was recently interviewed on Squirro’s new podcast, hosted by Lauren Hawker Zafer. The episode “An Enterprise Knowledge View of Knowledge Management”—part of the Redefining AI podcast powered by The Squirro Academy—is a conversation that … Continue reading
Wahl and Hilger Release New Book on Knowledge Management Systems
Enterprise Knowledge co-founders Zach Wahl, CEO, and Joe Hilger, COO, have announced the upcoming release of their new book, titled Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation, published by Springer. The book is a comprehensive manual … Continue reading
EK Teaching Upcoming Agile & Design Thinking Certification for KMI
The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will be hosted virtually on March 1st and 2nd, 2022. The full course overview and registration information can be found through the KMI event … Continue reading
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading