Case Study

Content related to System Migration and Enterprise Search Design Powered by Enterprise Taxonomy, Automated Tagging, and Content Governance

Agile Knowledge Management

Companies in nearly every industry are adopting Agile techniques to enhance IT projects, manage marketing initiatives, and manage their business.   If you are passionate about Knowledge Management (KM), you may wonder how Agile and KM fit together.  We at Enterprise … Continue reading

New Year’s Resolutions – The Knowledge Management Edition

If you’re like many, at this time of year, you’re tossing the last of the fruit cake, sweeping the pine needles, and shelving the holiday decorations for another year.  Of course, it’s also that time of year to begin making … Continue reading

Six Ways to Simplify Metadata Management

Good metadata is critical to helping people find information. Metadata can be used to enhance search tools, drive navigation and relate documents to one another. Unfortunately, manually adding metadata to content is cumbersome for small batches of content and impractical … Continue reading

Building a Business Case for Knowledge Management

I am sure many of you have been following the the GM ignition switch recall.  The Washington Post has an interesting article on what happened the other day.  As I read the story, it painted a clear picture for me … Continue reading

Merging Knowledge and Information Management for Real Results

Over our years of knowledge management consulting and information management consulting, our clients often ask what the difference is between KM and IM.  A few simple online searches show similar queries run amok.  My experience, frankly, is that the definitions … Continue reading

Taxonomy Design Best Practices and Methodology

This presentation, originally presented at the Knowledge Management Institute’s KM Symposium on March 27, 2014, addresses the concepts of business taxonomy value, taxonomy design methodology, and taxonomy design best practices. It is intended as an introductory deck for anyone seeking … Continue reading

Taxonomy Consulting and the Importance of UX Design

In my nearly twenty years of taxonomy consulting, I’ve consistently preached the gospel of user experience design.  I coined the term “Business Taxonomy” in order to reflect the basic principle that taxonomies for today’s information users need to reflect the … Continue reading