Developing Good KM Habits to Make KM Stick

Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my … Continue reading

Next Agile & Design Thinking Course Announced

Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The next offering of the two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking will … Continue reading

Design Thinking for Organization Design

At EK, we are mindful that for any Knowledge and Information Management initiative to be effectively adopted within an organization we have to ask ourselves two questions: “who will have to do their jobs differently?” and “what new processes and … Continue reading

Applied Design Thinking

Regardless of whether you’re building an organization-wide intranet or designing a strategy to mature knowledge management within your organization, these efforts will succeed or fail based on how you engage your end users. Too often, KM efforts suffer from not … Continue reading

Moving Your Knowledge Management Journey Forward with Design Thinking

As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading