Content related to The Benefits of KM for Contact Centers and Help Desks
Knowledge Cast Product Spotlight – Jeff Jonas of Senzing
Enterprise Knowledge COO Joe Hilger speaks with Jeff Jonas, Founder and CEO of Senzing. Senzing is a powerful and easy-to-use entity resolution API designed for developers. Senzing software enables organizations of all sizes to gain highly accurate and valuable insights … Continue reading
4 Reasons Why Knowledge Transfer Should Always Be A Priority
Knowledge Management (KM) involves the people, processes, content, culture, and enabling technologies necessary to capture, manage, share, and find information. Knowledge transfer is one of many methods within the KM domain that aims to increase the quality of information flow … Continue reading
Knowledge Cast – KMWorld 2023 Speakers
Enterprise Knowledge (EK) is once again playing a central role at the upcoming KMWorld Conference in Washington, DC., delivering eleven sessions throughout KMWorld and the associated events, including Taxonomy Boot Camp, Enterprise Search & Discovery, Enterprise AI World, and Text … Continue reading
KM Trends – Enterprise Artificial Intelligence (AI)
In this special episode of Knowledge Cast, CEO Zach Wahl is joined by his colleagues Joe Hilger and Lulit Tesfaye to discuss the intersection of knowledge management (KM) and artificial intelligence (AI). They explore the evolving role of AI in … Continue reading
Knowledge Cast Product Spotlight – Leslie Farinella of Xyleme
Enterprise Knowledge COO Joe Hilger speaks with Leslie Farinella, Chief Strategy Officer at Xyleme. Xyleme provides an intelligent learning content management system (LCMS) for the development, management, delivery, and syndication of content at scale. Xyleme has a line of products … Continue reading
Knowledge Cast – Stan Garfield: KM Author, Speaker, and Founder of the SIKM Leaders Community
Enterprise Knowledge CEO Zach Wahl speaks with Stan Garfield: KM Author, Speaker, and Founder of the SIKM Leaders Community. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, … Continue reading
Knowledge Cast – Carrie Boron, Contractor at W.K. Kellogg Foundation
Enterprise Knowledge CEO Zach Wahl speaks with Carrie Boron, a contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation (WKKF). WKKF, now one of the largest philanthropic organizations in the United States, was founded in 1930 to provide all … Continue reading
Five Lessons in Developing and Deploying a Modern Knowledge Portal
Knowledge Portals are some of the most exciting and promising emerging KM solutions. They create new capabilities to deliver a wide range of unstructured content, structured data, and connections to people and resources in the context of user’s work. Over … Continue reading
Knowledge Cast – Reginald Adams at ADP
Enterprise Knowledge CEO Zach Wahl speaks with Reginald Adams, Director of Information Development at ADP. ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration, and more. With over 10 years of experience in Knowledge Management, Reginald … Continue reading
From Data to Knowledge… Strategy
At EK, we help organizations across multiple industries and geographic locations tackle a wide range of challenges in dealing with the data, information, and knowledge that supports their strategic goals. Data management teams within these organizations are rising to the … Continue reading