Content related to User-Centric Content Engineering to Improve Customer Experience
Presentation: Demystifying Knowledge Management through Storytelling
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend … Continue reading
Analyzing and Optimizing Content for the Semantic Layer
As I wrote in my previous post, Adding Context to Content in the Semantic Layer, the organizational challenge of effectively generating, managing, and distributing content can be addressed by integrating content into a semantic layer. The semantic layer enriches the … Continue reading
Taxonomy and Information Architecture for the Semantic Layer
There is a growing interest in implementing a semantic layer as part of a knowledge management strategy as organizations seek to contextualize and connect their business data and information in meaningful ways. A semantic layer is more than a collection … Continue reading
Adding Context to Content in the Semantic Layer
Content is a critical organizational asset. Whether product documentation, sales and marketing materials, industry rules and regulations, employee policies, or learning materials, content forms the backbone of operations, decision-making, and end-user experiences. Organizations are challenged to generate content and structure … Continue reading
Optimizing Historical Knowledge Retrieval: Standardizing Metadata for Enhanced Research Access
Enterprise Knowledge (EK) helps a federal research and development center standardize their descriptive metadata to support content findability. Continue reading
The Role of Taxonomy and Ontology in Semantic Layers
Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024. Taxonomies at their core enable effective tagging and retrieval of content, and … Continue reading
IA Fast-Track to Search-Focused AI Solutions: Information Architecture Conference 2024
Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their … Continue reading
Governing a Federated Data Model
Kjerish, CC BY-SA 4.0, via Wikimedia Commons Data proliferates. Whether you are a small team or a multinational enterprise, information grows at an accelerated rate over time. As that data proliferates, you can run into issues of interoperability, duplication, and … Continue reading
Designing IA for AI: Information Architecture Conference 2024
On April 12, Chris Marino and Guillermo Galdamez presented “Designing IA for AI” at IAC24. With the explosive popularity of ChatGPT, organizations are throwing massive budgets and executive attention at the implementation of AI technologies. Making these solutions work for … Continue reading
Knowledge Cast – Knowledge Summit Dublin Guest Panel
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Stephanie Barnes, Stuart French, and Rebecka Isaksson to discuss Knowledge Summit Dublin 2024. In this conversation, the group shares the panels they will be speaking at, what … Continue reading