Content related to Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Top Knowledge Management Use Cases (with Real World Examples)
Knowledge Management (KM) is presently experiencing a rebirth, with greater executive interest and organizational commitment. Driven by the post-Covid transition to hybrid and remote work, the employee churn during the great resignation, and the explosion of AI driven by knowledge … Continue reading
Knowledge Cast – Katie Stone of Berry Appleman & Leiden
Enterprise Knowledge CEO Zach Wahl speaks with Katie Stone, Director of Knowledge Management at Berry Appleman & Leiden LLP (BAL). BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world. The BAL … Continue reading
Applied Knowledge Management Series: Addressing Challenges at Large Enterprises, Part 2
In this two-part blog series, I identify six common challenges experienced by Fortune 500 and multinational organizations and offer solutions to them, providing explanations, justifications, and use cases for each. In Part I, I discussed the importance of anticipating and … Continue reading
Webinar: Knowledge Productivity in the Age of AI
On June 8th, EK COO and Co-Founder Joe Hilger joined Stuart Whittle, Chief Technology and Innovation Officer at Weightmans, Stephen Bedford, Product Director at ClearPeople, and Gabriel Karawani, Co-Founder of ClearPeople for the live webinar “Knowledge Productivity in the Age … Continue reading
Knowledge Cast Product Spotlight – Rick Nucci of Guru
Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge … Continue reading
Knowledge Cast – Jean-Claude Monney of The Monney Group
Enterprise Knowledge CEO Zach Wahl speaks with Jean-Claude Monney, Managing Partner and co-founder of The Monney Group, a boutique coaching and consulting company founded in 2009. Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he … Continue reading
Why Your Enterprise AI Projects Need a Product Manager
Over the past four to five years, there has been a push across industries to incorporate Artificial Intelligence technologies into enterprise scale product offerings. The gravity of this effort can feel overwhelming to organizations at first due to the complexity … Continue reading
Presentation: Building for the KM Archetypes at Your Company
Taylor Paschal, Knowledge and Information Management Consultant at Enterprise Knowledge, and Jessica Malloy, Senior Knowledge Manager at Harvard Business Publishing, presented on April 19, 2023 at the APQC Conference in Houston, Texas on the topic of Building for the KM … Continue reading
Knowledge Cast – Christianne Beasley of Getty Images
Enterprise Knowledge CEO Zach Wahl speaks with Christianne Beasley, Principal of Knowledge Management at Getty Images, a preeminent global visual content creator and marketplace offering a full range of content solutions to meet the needs of any customer—no matter their … Continue reading
Knowledge Cast Product Spotlight – Ashu Roy of eGain
In this episode of Product Spotlight, Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation. eGain is a leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve the customer experience, optimize … Continue reading