The Role of Search Product Owners
Successful enterprise search projects begin when the new search tool is launched. Search cannot remain static because an organization’s needs, as well as its content, change over time. Without a business leader, search initiatives are unable to adapt to these … Continue reading
Agile Knowledge Management
EK uses an agile approach in everything we do. In this presentation from the 2018 KMI Showcase, Joe Hilger shares how we apply agile across all of our KM projects. Learn how EK uses agile to develop a KM Strategy. Once … Continue reading
Performance Testing Basics
At EK, we help organizations solve their Knowledge Management (KM) problems. Typically, part of the solution is an integrated set of tools that improve the way that content and information is shared. These solutions only work when they are widely … Continue reading
Selecting an Enterprise Search Engine
Search engines are one of the most critical tools in any Knowledge Management (KM) platform. A well implemented enterprise search engine enables easy access to information and breaks down silos between teams. Given the importance of search engines, it is … Continue reading
Fixing Enterprise Search, Part 2 of 2
In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
How Leaders Can Promote the Autonomy of Product Owners
Of the Product Owners surveyed in The 2015 State of Scrum Report, only 24% felt empowered to do their jobs. When the Product Owner role lacks autonomy, clear definition, or proper support, the result is often confusion and frustration for … Continue reading
Knowledge Management of Structured and Unstructured Information
Our KM Consultants help organizations improve the way they capture, share, and reuse information. Many KM projects focus on managing unstructured information like documents, emails, and web pages. While this type of unstructured information is critical, it is not the … Continue reading
What is an Ontology and Why Do I Want One?
Ontologies and semantic technologies are becoming popular again. They were a hot topic in the early 2000s, but the tools needed to implement these concepts were not yet sufficiently mature. Ontology and semantic technologies have now matured to the point … Continue reading
Ontology Design Best Practices – Part II
This is the second in a two part blog series, sharing our best practices collected through our efforts in ontology consulting. The first part of the series described 5 key recommendations for any new ontology project. These recommendations need to … Continue reading