Content related to Meetup: Configuration Management Working Group (January 2017)
Sustaining Adoption After Product Launch
A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading
Maximizing and Measuring User Adoption
Similar to the old adage, “you can lead a horse to water, but you can’t make him drink,” you can deliver a solution that uses the most cutting-edge technology and beautiful design, but you can’t guarantee that your stakeholders will … Continue reading
Communication Techniques to Promote Adoption
Take a moment to remember how you felt the last time you were surprised at work with an announcement of a big change. No, really – pause for a moment and think about it. Whether it’s new technology, a change … Continue reading
Top Five Tips for Using Training to Promote Adoption
While there are many change management strategies which will promote adoption of a new product, an effective training program is absolutely critical to help your users develop the knowledge, skills, and abilities to use the new technology. In this video, … Continue reading
Best Practices for Leading Change
In your organization, is there a distinct strategy behind the people side of your organizational change, or is there simply a collection of tactical communications or training activities that need to be “managed” during a rollout? Change leadership requires the … Continue reading
Are Internal Social Networks Ungovernable?
I recently ran a workshop for one of EK’s clients that was designed to discover, document, and then model how their internal social network (Yammer in this case) was running in their organization. The idea was to figure out if … Continue reading
Business Agility Starter Kit
Lead your organization through the next disruptive change in your industry. EK’s business agility starter kit will kickstart your organization to being agile at the enterprise level. Whether business agility means a more collaborative workforce, faster organizational learning, or resilience … Continue reading
Your KM Project Needs a Change Strategy
Do you assume people will adopt your new knowledge management initiative, or is adoption something you are actively investing in? Resistance can be the death knell for a KM project, and can lead to technology being left unused, processes being … Continue reading
Agile Training is Not Enough
At EK, we often work with clients who are undergoing a second or even third attempt at an agile transformation. One of the most common complaints we hear is that a team attended a two- or three-day training class and … Continue reading
Practical Knowledge Management
This presentation leverages several recent success stories from EK’s client work to discuss current themes in Knowledge and Information Management systems design and development. It includes examples and discussion of Cloud, Agile, Taxonomy, and Change Management, amongst other themes.