Content related to Content Engineering for Personalized Product Release Notes
When a Knowledge Portal Becomes a Learning and Performance Portal
EK’s CEO, Zach Wahl, previously published Knowledge Portals Revisited, a blog that spells out an integrated suite of systems that actually puts users’ needs at the center of a knowledge management solution. We’ve long acknowledged that content may need to … Continue reading
Expert Analysis: How Do I Build an Expert Finder?
The search for subject matter experts (SMEs) is an age-old problem when looking for assistance and mentorship or building a team around a subject matter. Expert Finders solve this problem by allowing users to search for colleagues with specific expertise. … Continue reading
Knowledge Portal for a Global Investment Firm
The Challenge A major investment firm that manages over 250 billion USD in assets in a variety of industries across the globe engaged Enterprise Knowledge (EK) to fix their siloed information and business practices by designing and implementing a Knowledge … Continue reading
Expert Analysis: Keyword Search vs Semantic Search – Part One
For a long time, keyword search was the predominant method to provide search to an enterprise application. In fact, it is still a tried-and-true means to help your users find what they are looking for within your content. However, semantic … Continue reading
KM Trends – Knowledge Management Portal Discussion
In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers, Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals. Listen as three of knowledge management’s leading voices discuss the common challenges … Continue reading
Breaking it Down: What is Gamification?
When I talk about gamification, I often use these three E’s: exciting, engaging, and encouraging. These three concepts explain how gamification, the art of applying game design principles to non-game situations, can support a healthy work environment, improve employee satisfaction, … Continue reading
Knowledge Portals: A 2023 Trend
Join Enterprise Knowledge, Squirro, and Semantic Web Company on Mar 14th, 2023, at 11am ET / 16h CET for this 1-hour virtual event. Reserve your spot Register Here Organizations consistently strive to get the greatest use and reuse from their exponentially growing … Continue reading
5 Steps to Enhance Search with a Knowledge Graph
As search engines and portals evolve, users have come to expect more advanced features common to popular websites like Google or Amazon. Users expect search engines to understand what they are asking for and give them the ability to easily … Continue reading
Multi-Channel, Collaborative Authoring CMS for a Government Office
The Challenge The Operations Center of a federal agency is responsible for monitoring disasters, emergencies, and incidents and then publishing timely reports to key stakeholders, including senior leadership, faster than they would receive information from news outlets. This highly time-sensitive … Continue reading
Breaking it Down: What is Personalization?
I consistently hear “personalized” used to describe technical features, and it is not always clear what the term means. The term “personalized” often leads us to ask, How is the feature personalized, i.e. what factors lead to the outcome? At … Continue reading