Content related to Improving Product Documentation With a CCMS and a Knowledge Graph
Breaking it Down: What is Gamification?
When I talk about gamification, I often use these three E’s: exciting, engaging, and encouraging. These three concepts explain how gamification, the art of applying game design principles to non-game situations, can support a healthy work environment, improve employee satisfaction, … Continue reading
Knowledge Portals: A 2023 Trend
Join Enterprise Knowledge, Squirro, and Semantic Web Company on Mar 14th, 2023, at 11am ET / 16h CET for this 1-hour virtual event. Reserve your spot Register Here Organizations consistently strive to get the greatest use and reuse from their exponentially growing … Continue reading
5 Steps to Enhance Search with a Knowledge Graph
As search engines and portals evolve, users have come to expect more advanced features common to popular websites like Google or Amazon. Users expect search engines to understand what they are asking for and give them the ability to easily … Continue reading
Multi-Channel, Collaborative Authoring CMS for a Government Office
The Challenge The Operations Center of a federal agency is responsible for monitoring disasters, emergencies, and incidents and then publishing timely reports to key stakeholders, including senior leadership, faster than they would receive information from news outlets. This highly time-sensitive … Continue reading
Breaking it Down: What is Personalization?
I consistently hear “personalized” used to describe technical features, and it is not always clear what the term means. The term “personalized” often leads us to ask, How is the feature personalized, i.e. what factors lead to the outcome? At … Continue reading
Data Catalog Evaluation Criteria
Data Catalogs have risen in adoption and popularity in the past several years, and it’s no coincidence as to why. The amount of data, and therefore metadata, is exploding at a rapid pace and will certainly not slow down anytime … Continue reading
Expert Analysis: How Does My Organization Use Auto-tagging Effectively? Part Two
In part one of this series, James Midkiff and Sara Duane, senior technical consultants at EK, discussed what auto-tagging is and when an organization should use it. This blog will discuss auto-tagging best practices to answer the foundational question, “How … Continue reading
Knowledge Portals Revisited
Nearly a quarter-century ago, I began my career in Knowledge Management helping organizations to design and implement portals. At the time, portals were one of the first enterprise knowledge management technologies to hit the market, arising as a reaction to … Continue reading
Knowledge Graph Use Cases are Priceless
At Knowledge Graph Forum 2022, Lulit Tesfaye, Partner and Division Director, and Sara Nash, Senior Consultant, presented on the importance of establishing valuable and actionable use cases for knowledge graph efforts. The talk was on September 29, 2022 in New … Continue reading
Road Maps & Roadblocks to Federal Electronic Records Management
Angela Pitts, Sr. Consultant at Enterprise Knowledge, and Dave Simmons, Sr. Records Officer at General Services Administration (GSA), presented a case study in federal electronic records management that detailed the success of the GSA’s Enterprise Document Management Solution (EDMS). They detailed the … Continue reading