Content related to Maximizing and Measuring User Adoption
Developing Good KM Habits to Make KM Stick
Clients often ask me how to make Knowledge Management (KM) a seamless part of their workforce’s day-to-day operations. They want to know how to shift people’s perceptions from KM as “another thing I have to do in addition to my … Continue reading
Complement Your Change Management Efforts with Gamification
Despite being a relatively new concept in the KM field, gamification is already an overused term that gets thrown around in virtually any initiative. Defined as an organization’s use of design and insights from video games to increase participant engagement … Continue reading
3 Ways to Build Adaptability as a Core Organizational Competency
Often when working with an organization, we hear from leadership a desire for their workforce to be more adaptable. Their reasons vary. Some are working within a resource-constrained environment (e.g., they face limitations on staffing, budgets, and other resources necessary … Continue reading
Sustaining Adoption After Product Launch
A Story I recently consulted on a project where the team did everything right to promote adoption of a new technical system. Knowledge Management Consultants from Enterprise Knowledge (myself included) helped the client define a clear vision for the product, … Continue reading
Communication Techniques to Promote Adoption
Take a moment to remember how you felt the last time you were surprised at work with an announcement of a big change. No, really – pause for a moment and think about it. Whether it’s new technology, a change … Continue reading
Top Five Tips for Using Training to Promote Adoption
While there are many change management strategies which will promote adoption of a new product, an effective training program is absolutely critical to help your users develop the knowledge, skills, and abilities to use the new technology. In this video, … Continue reading
Best Practices for Leading Change
In your organization, is there a distinct strategy behind the people side of your organizational change, or is there simply a collection of tactical communications or training activities that need to be “managed” during a rollout? Change leadership requires the … Continue reading
Are Internal Social Networks Ungovernable?
I recently ran a workshop for one of EK’s clients that was designed to discover, document, and then model how their internal social network (Yammer in this case) was running in their organization. The idea was to figure out if … Continue reading
Business Agility Starter Kit
Lead your organization through the next disruptive change in your industry. EK’s business agility starter kit will kickstart your organization to being agile at the enterprise level. Whether business agility means a more collaborative workforce, faster organizational learning, or resilience … Continue reading
Your KM Project Needs a Change Strategy
Do you assume people will adopt your new knowledge management initiative, or is adoption something you are actively investing in? Resistance can be the death knell for a KM project, and can lead to technology being left unused, processes being … Continue reading