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Content related to Optimizing Your Search Experience: A Human-Centered Approach to Search Design

Taxonomy Workshop and Content Governance for a Multinational Healthcare Company

The Challenge EK was engaged by an industry-leading knowledge management (KM) platform to conduct a Taxonomy Workshop and formulate a Content Governance Plan to support their broader implementation project with a multinational healthcare organization. This effort focused specifically on the … Continue reading

Optimizing Your Taxonomy in SharePoint Online: Search Filters

All too often, clients come to Enterprise Knowledge (EK) with the issue that “we cannot find anything in our SharePoint sites.” Because of its highly configurable nature, SharePoint can quickly become the wild west of your organization if it is … Continue reading

Where Should KM Leadership and Governance Belong in an Organization?

Whenever an organization invests in Knowledge Management (KM) solutions, whether it’s a new technology, process, or program, the question of who should have ownership and governance over these new tools and ways of working almost always arises. This KM function, … Continue reading

The Benefits of KM for Contact Centers and Help Desks

In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading

KM Strategy Workshop and Roadmap for a Global Product Testing Organization

The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading

Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge

Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading