Content related to Sustaining Adoption After Product Launch
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading
Knowledge Cast – Mirna Lessinger of Atlassian
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led … Continue reading
KM Strategy for a Multinational Software Company
The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading
6 Key Considerations for Implementing a KM System
Enterprise Knowledge (EK) commonly engages with organizations that are seeking to improve their existing Knowledge Management (KM) technology stack and, in turn, desire a new solution that is better suited to their technical and business requirements. There are several possible … Continue reading
Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow
In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading
Knowledge Cast – Liz Herman of Accenture Federal Services
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled … Continue reading
Getting Started With Data Cleanup and Data Management
At EK, many of the challenges we hear about revolve around data – no matter the company’s size or industry. Without clean, centralized data, staff may begin to lose trust and confidence in the information they are working with. They … Continue reading
Knowledge Cast Product Spotlight – Joe Pairman of RWS Group
In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading
The Importance of Agility During The Great Resignation (Part I: Retention)
With more people than ever leaving their jobs, Agile teams can encourage retention and attract the right talent. Introduction People are still leaving their jobs, and in record numbers. According to Willis Towers Watson’s 2022 Global Benefits Attitudes Survey, a … Continue reading
EK AMA – How does taxonomy help search?
Enterprise Knowledge’s Ask Me Anything series is back with another answer to a common question in Knowledge Management. Content is the topic in this episode of EK AMA as Zach Wahl asks Joe Hilger “How does taxonomy help search?” as … Continue reading