Building a Business Case for Knowledge Management

I am sure many of you have been following the the GM ignition switch recall.  The Washington Post has an interesting article on what happened the other day.  As I read the story, it painted a clear picture for me … Continue reading

Merging Knowledge and Information Management for Real Results

Over our years of knowledge management consulting and information management consulting, our clients often ask what the difference is between KM and IM.  A few simple online searches show similar queries run amok.  My experience, frankly, is that the definitions … Continue reading