Fixing Enterprise Search, Part 2 of 2
In the final part of his two-part series on fixing enterprise search, Joe Hilger discusses the concept of action-oriented search, why it’s important, and how changing your mindset from one of “using search to find” to one of “using search … Continue reading
Fixing Enterprise Search, Part 1 of 2
In the first part of his two-part series on fixing enterprise search, Joe Hilger discusses some common misconceptions around “fixing” search for organizations. He describes the importance of looking beyond search engine tools to truly understand an organization’s search requirements and … Continue reading
Search UX Best Practices Part 2: Search Results
Search results pages are lists of content which are relevant to the keyword search entered by your users. The concept is deceptively simple, but the design of your search results page plays a vital role in the overall experience users … Continue reading
Search UX Best Practices Part 1: User Input
Search impacts everything from the way we find a website (Google), to how we find content on a site. But search also puts a heavier burden on the user than most website interactions. Users must locate your search form, enter … Continue reading
Action-Oriented Search: A Better Approach to Making Enterprise Search Work
Joe Hilger delivered this presentation at the KM Showcase at the Sheraton Tysons Hotel, Tysons, VA on December 1, 2016. The event was hosted by the KM Institute and sponsored by Enterprise Knowledge. Presentation Overview Search is a critical component of … Continue reading
Enterprise Knowledge Speaking at Upcoming KM Showcase
Enterprise Knowledge team members Zach Wahl, Joe Hilger, Angela Pitts, and Mary Little will all be speaking at the upcoming KM Showcase, presented by the Knowledge Management Institute. The KM Showcase is a mini conference covering a variety of … Continue reading
Search Design Best Practices
Search is one of the most important capabilities of every Knowledge Management project on which we work. Every company of any size has to find a way to make search work. It can be a website search for customers, a … Continue reading
EK Presenting on Text Analytics in SharePoint and Office 365
Enterprise Knowledge is teaming with Concept Searching to present an in-depth look at text analytics. Register now for the Text Analytics in SharePoint or Office 365 webinar, to be held Tuesday, November 18th, from 11:30am – 12:30pm EST. Everyone wants … Continue reading
Six ways to Simplify Metadata Management
Many of our clients come to Enterprise Knowledge (EK) looking for help defining a metadata schema for their search or content management initiatives. Too often they tell us that they do not have the budget or team to keep up … Continue reading