Content related to Using Google Analytics to Obtain Customer Intimacy
Nonprofit KM Journey to Success: Lessons & Learnings at Feeding America
Sara Duane, Senior Consultant within EK’s Strategic Consulting practice, and EK client Tom Summerfelt, former Chief Research Officer at Feeding America, presented on November 7, 2023 at KMWorld. The talk, “Nonprofit KM Journey to Success: Lessons & Learnings at Feeding … Continue reading
Knowledge Cast – Rachad Najjar of GE Vernova
Enterprise Knowledge CEO Zach Wahl speaks with Rachad Najjar, Organizational Learning Leader at GE Vernova. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. In their conversation, Zach and Rachad cover creating adaptive … Continue reading
Webinar: Defining the Semantic Layer Webinar
In this webinar, Enterprise Knowledge’s Lulit Tesfaye and Sara Nash discuss defining the semantic layer. They introduce the fundamental concepts of a Semantic Layer, and then provide valuable insights into defining and utilizing a semantic layer to revolutionize data management, … Continue reading
Dynamic Content
Creating high-quality content quickly and efficiently requires thinking of your content not as a web page or PDF but as a set of flexible, reusable building blocks that can be assembled into the format that meets your employees’ or customers’ needs. A dynamic content model leverages those reusable components to build personalized experiences. Continue reading
How to Prepare Content for AI
Artificial Intelligence (AI) enables organizations to leverage and manage their content in exciting new ways, from chatbots and content summarization to auto-tagging and personalization. Most organizations have a copious amount of content and are looking to use AI to improve … Continue reading
Measuring the Value of your Semantic Layer: KPIs for Taxonomies, Ontologies, and Knowledge Graphs
Utilizing semantic applications in your business, such as an enterprise taxonomy, ontology, or knowledge graph, can increase efficiency, reduce cognitive load, and improve cohesion across the enterprise, among other benefits. While these benefits are extremely valuable they can be difficult … Continue reading
Knowledge Cast – Knowledge Summit Dublin 2024
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with guests Barry Byrne, Darryl Wing, Scott Leeb, and Bill Kaplan about Knowledge Summit Dublin 2024. In this discussion, the group speaks about the creation of the event, … Continue reading
KM Trends – Semantic Layer
In this episode of Knowledge Cast, CEO Zach Wahl is joined by his colleagues Joe Hilger, Lulit Tesfaye, and Ashleigh Faith as they discuss the Semantic Layer in the context of knowledge management. They define a Semantic Layer and explore … Continue reading
A Structured Content Model and Multi-Channel Publishing for Rapid Content Distribution
The Challenge EK partnered with the office of a large government agency whose primary mission required them to rapidly distribute real-time updates about current events to government executives and their staff. At the same time, they needed the ability to … Continue reading
Improving Customer Experience in a Personalized Customer Resource Portal
The Challenge The customer support team of a global corporation recently undertook an initiative to transform the content in their Customer Resource Portal from unstructured, long-form PDFs to structured content in a DITA based Component Content Management System (CCMS). This … Continue reading