Content related to Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Knowledge Cast Product Spotlight – Leslie Farinella of Xyleme
Enterprise Knowledge COO Joe Hilger speaks with Leslie Farinella, Chief Strategy Officer at Xyleme. Xyleme provides an intelligent learning content management system (LCMS) for the development, management, delivery, and syndication of content at scale. Xyleme has a line of products … Continue reading
Knowledge Cast – Stan Garfield: KM Author, Speaker, and Founder of the SIKM Leaders Community
Enterprise Knowledge CEO Zach Wahl speaks with Stan Garfield: KM Author, Speaker, and Founder of the SIKM Leaders Community. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, … Continue reading
Knowledge Cast – Carrie Boron, Contractor at W.K. Kellogg Foundation
Enterprise Knowledge CEO Zach Wahl speaks with Carrie Boron, a contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation (WKKF). WKKF, now one of the largest philanthropic organizations in the United States, was founded in 1930 to provide all … Continue reading
Five Lessons in Developing and Deploying a Modern Knowledge Portal
Knowledge Portals are some of the most exciting and promising emerging KM solutions. They create new capabilities to deliver a wide range of unstructured content, structured data, and connections to people and resources in the context of user’s work. Over … Continue reading
Knowledge Cast – Reginald Adams at ADP
Enterprise Knowledge CEO Zach Wahl speaks with Reginald Adams, Director of Information Development at ADP. ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration, and more. With over 10 years of experience in Knowledge Management, Reginald … Continue reading
From Data to Knowledge… Strategy
At EK, we help organizations across multiple industries and geographic locations tackle a wide range of challenges in dealing with the data, information, and knowledge that supports their strategic goals. Data management teams within these organizations are rising to the … Continue reading
The Difference Between Communities of Practice (CoP), Special Interest Groups (SIG), Employee Resource Groups (ERG), and Centers of Excellence (CoE)
Communities of Practice (CoPs) have been a long-standing tool in the knowledge manager’s toolbox as a way to foster learning, drive innovation, and capture institutional knowledge. But how do CoPs differ from other organizational community programs? Within any given organization, … Continue reading
Make Content Management Systems Work for You: Designing Your CMS to Deliver KM Solutions
The most common use case our clients report for implementing their Content Management System (CMS) is “we needed a place to store our documents.” When they come to Enterprise Knowledge (EK), they’ve begun to realize that storing content is one … Continue reading
EK at Ten: Looking Back on Our Greatest Knowledge Management Solutions
We recently celebrated the ten year anniversary of Enterprise Knowledge (EK). As founders, this was very special for both Zach and I. I’ve been reflecting on the amazing people, clients, and projects we have been involved with and pondering all … Continue reading
Five Ways to Demonstrate the Value of KM [In the Age of AI]
Knowledge management (KM) is steadily growing beyond its traditional role of providing the framework for sharing, using, and managing the knowledge and information of an organization: it now also serves as the foundation for advancements in Artificial Intelligence (AI). We … Continue reading