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Who Are Your Users?

When we’re helping organizations with their knowledge management strategy, we always begin with an assessment of the Current State to identify their unique KM challenges and opportunities, mapping what’s working and what has the potential for improvement. A significant portion … Continue reading

Why Practical Knowledge Management Matters More Than Ever

EK’s Zach Wahl recently presented at the annual KMI Showcase in Tysons Corner, VA. Wahl’s presentation, titled “Why Practical KM Matters More than Ever,” covered EK’s definitions of Knowledge and Information Management and discussed core business challenges and how KM can help … Continue reading

How to Practice Agile in Traditional Management Roles

Organizations in the 21st century face great opportunities and threats presented by fast paced technological advances. According to Forbes Magazine, the most defining traits of a successful 21st century organization are: Relentless innovation, which requires a new mindset that liberates … Continue reading

Using Google Analytics to Obtain Customer Intimacy

Recently the term “customer intimacy” has exploded upon the digital landscape. Companies, corporations, and other entities have been exploring ways to better understand just who their actual customers are and how they can better relate to them. Customer Intimacy: The … Continue reading