Knowledge Cast – Lynda King of ServiceNow
In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow. Lynda is a seasoned professional and expert with more than 20 years of leading Global Support Operations. She has implemented CRM technology … Continue reading
Knowledge Management Trends in 2020
Looking for the latest KM trends from Enterprise Knowledge? Zach’s KM Trends 2021 List can be found here. The field of knowledge management continues to evolve quickly, embracing new disciplines including semantic technologies and artificial intelligence as core parts of … Continue reading
The Value of Knowledge Management for Remote Work
With the current global COVID-19 pandemic, companies big and small, global and local, have found themselves in a much different reality and have been forced into remote work situations. We, at EK, are amongst them. Though we always offered a … Continue reading
KM Showcase: Conference View and Knowledge Management 2020 and Beyond
This presentation from Zach Wahl, Founder and CEO of Enterprise Knowledge and Chair of the KM Showcase was this year’s opening keynote address at the conference. The presentation offers a definition of Knowledge Management and its value, and then details … Continue reading
EK’s Year in Review – 2019
As 2019 comes to an end, I’d like to summarize our year and take a brief look forward to 2020. In 2019, we once again continued our growth, exceeding our performance expectations, adding new capabilities in Advanced Search and Enterprise … Continue reading
Building and Sustaining Corporate Culture
As EK has grown over the last several years, I’ve found that more and more of my time, energy, and late night ponderings have been dedicated to sustaining our incredibly special corporate culture. Like a parent who always sees their … Continue reading
The Value of Taxonomy: Why Taxonomy (Still) Matters
After decades of taxonomy design consulting, I’m still amazed that some organizations doubt the value of effective enterprise taxonomy design. Though knowledge and information management technologies, as well as associated search technologies have changed, the core business value and use … Continue reading
Leveraging KM as the Foundation for Artificial Intelligence
This presentation by EK’s Zach Wahl, originally presented at the annual Federal/DoD KM Symposium on May 15, 2019, discusses how knowledge management serves as a key foundation for Knowledge AI.
Knowledge Management Trends in 2019
As part of my keynote address at the KM Showcase last week, I wanted to kick off the conference with a view of what I see as the top KM trends today. These are based on the discussions I’m seeing … Continue reading
Beyond Find: The Five Levels of Artificial Intelligence for Knowledge
At Enterprise Knowledge, our work in the field of Knowledge and Information Management has given us the opportunity to explore a wide range of organizational goals and business drivers with our clients. Over the years, these goals have progressed from simply … Continue reading