Author: Zach Wahl

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Moving Your Knowledge Management Journey Forward with Design Thinking

Zach Wahl August 17, 2018 . Blog

As I’ve often asserted, one of the major reasons KM efforts fail is the lack of early, frequent, and consistent involvement from end users. We also continue to see organizations struggle with early KM strategy and decision-making, failing to get … Continue reading

Beyond Findability

Zach Wahl August 9, 2018 . Blog

For most of my career, one of my favorite “made up” words has been findability. It is the perfect term to explain the “why” of taxonomy, search, and, in many cases, Knowledge Management in general. When I talk findability, I … Continue reading

Knowledge Management Benchmarking: Part 2

Zach Wahl March 7, 2018 . Video

In the final part of this two-part series, EK’s Zach Wahl continues his discussion of the proprietary Knowledge Management Maturity Benchmark, used as part of EK’s Strategy and Design Services. Zach describes the five workstreams which make up the benchmark, and … Continue reading

Knowledge Management Benchmarking: Part 1

Zach Wahl February 13, 2018 . Video

As part of EK’s Strategy and Design efforts, we work with organizations to clearly define the Current State of KM as a starting point. To that end, we have developed a proprietary Knowledge Management Maturity Benchmark, based on our years … Continue reading

Why Practical Knowledge Management Matters More Than Ever

Zach Wahl January 25, 2018 . Presentation

EK’s Zach Wahl recently presented at the annual KMI Showcase in Tysons Corner, VA. Wahl’s presentation, titled “Why Practical KM Matters More than Ever,” covered EK’s definitions of Knowledge and Information Management and discussed core business challenges and how KM can help … Continue reading

Why People Fail to Share Knowledge

Zach Wahl October 9, 2017 . Blog

Effective knowledge sharing is the lifeblood to knowledge-based organizations. High-performing organizations are ones that have mastered the art of empowering their newer employees with the knowledge and experience of the more-tenured, highlighting new ways of thinking and doing, and fostering … Continue reading

Defining Knowledge Management Strategy, Part 3 of 3

Zach Wahl August 3, 2017 . Video

In the final part of his three-part series on defining knowledge management strategies, Zach Wahl describes several factors that resonate with organizations when understanding the value of knowledge management, as well as several keys to effective knowledge management strategies.