Making Workshops Work

In my years of Knowledge Management Consulting, one of the most critical tools in my utility belt has been the workshop. We often leverage a workshop concept as one of the initial engagements we have with a new client. I … Continue reading

Website Design Best Practices

Over the last six months, Enterprise Knowledge (EK) has been in the midst of taking the best of what we know and applying it to our own website. Though we’ve helped an array of Federal Agencies, Fortune 500 Companies, and … Continue reading

Practical Knowledge Management

This presentation leverages several recent success stories from EK’s client work to discuss current themes in Knowledge and Information Management systems design and development. It includes examples and discussion of Cloud, Agile, Taxonomy, and Change Management, amongst other themes.

The Art of Taxonomy Design

Throughout my years of taxonomy design consulting, I’ve tried to balance the human side of taxonomy with the data-driven side. This has evolved over time to inform the hybrid taxonomy design methodology that EK leverages. This approach leverages both top-down … Continue reading

New Year’s Resolutions – The Knowledge Management Edition

If you’re like many, at this time of year, you’re tossing the last of the fruit cake, sweeping the pine needles, and shelving the holiday decorations for another year.  Of course, it’s also that time of year to begin making … Continue reading

Knowledge Base Best Practices

Putting the Knowledge in Knowledge Bases Across the spectrum of the Knowledge and Information Management services offered by Enterprise Knowledge, one of the common themes of late has been the design and development of knowledge bases for helps desks and … Continue reading

Merging Knowledge and Information Management for Real Results

Over our years of knowledge management consulting and information management consulting, our clients often ask what the difference is between KM and IM.  A few simple online searches show similar queries run amok.  My experience, frankly, is that the definitions … Continue reading