Content related to Building Collaboration Through Content Strategy
Knowledge Cast – Barry Byrne of Novartis
Enterprise Knowledge CEO Zach Wahl speaks with Barry Byrne, Global Head of Knowledge Management Strategy at Novartis, one of the world’s largest pharmaceutical companies. He joined Novartis from the Irish Defence Forces, where he led a multi-award winning Knowledge Management … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge
Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading
Three Pillars of Successful Data Catalog Adoption
Data catalogs function as a central library of information about content and data across an enterprise, making them a useful metadata management tool. They can aid organizations that struggle with poorly documented metadata, duplicated data work, and wasted time due … Continue reading
Leveraging Headless CMS for Technical Cross-Functionality
Headless CMS (Content Management System) architecture is a flexible development strategy for applications that is rapidly growing in today’s industry practices. Utilizing a headless CMS architecture allows an application to deliver content authored from a single interface to multiple delivery … Continue reading
Knowledge Capture and Transfer Series – Part 2: Capturing Tacit Knowledge
Organizations often lack a disciplined way to leverage the learnings and experience that their staff have acquired throughout their tenure and past experiences, and they only pay attention to this issue once it becomes too big to ignore. Examples of … Continue reading
Knowledge Cast – Bryan Yee of Amgen
In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Bryan Yee, Director Of Knowledge Management at Amgen, one of the world’s largest biotechnology companies. Bryan has been at Amgen for over 16 years and has served … Continue reading
Content Management Strategy for an International Retailer
The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading
Knowledge Capture and Transfer Series – Part 1: Getting Knowledge Capture and Transfer Right
Organizations are constantly generating new knowledge and enhancing existing knowledge in pursuit of their objectives. However, much critical knowledge is never captured. It remains inside people’s heads, isolated and undiscoverable. This leads organizations to suffer from a type of corporate … Continue reading
User-Centric Content Engineering to Improve Customer Experience
The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading