News related to Content Management Strategy for an International Retailer
Webinar: Driving Contact Center Cost Efficiency with Knowledge Management
Most critical contact center KPIs all depend on one thing—the agent’s ability to quickly provide the right answer at the right time. As companies grow and customers become increasingly smarter, the knowledge needed at the speed they expect gets more … Continue reading
EK Launches KM Maturity Benchmark Self-Assessment
Enterprise Knowledge (EK), the world’s largest dedicated Knowledge Management consulting firm, announces the launch of their KM Maturity Benchmark Self-Assessment. EK’s KM Maturity Benchmark Self-Assessment is an abbreviated version of their comprehensive KM Strategy and Assessment service offering, which assesses … Continue reading
EK to Host and Speak at Upcoming KMCDC Meetup
Enterprise Knowledge is hosting and speaking at Knowledge Management Community DC’s latest Meetup event on December 12th. To sign up, visit KMCDC’s Meetup page. The Meetup will begin at 3:30 PM and will be held at EK’s Headquarters. EK’s KM … Continue reading
Upcoming Webinar: Making KM Clickable (Powering Great Enterprise Search with KM)
Enterprise Knowledge’s Principals Zach Wahl and Joe Hilger are presenting a new webinar titled “Making KM Clickable: Powering Great Enterprise Search with KM” on Thursday, November 21st from 1:00 PM – 2:00 PM EDT. In this webinar, Wahl and Hilger … Continue reading
Wahl Published in KMWorld Magazine
EK’s CEO Zach Wahl was featured in the most recent edition of KMWorld Magazine. Available online and in the January/February 2019 [Volume 28, Issue 1] print edition, Wahl’s article discusses the important role Knowledge Management plays in creating a foundation … Continue reading
Wahl Speaking at Digital Transformation Summit
EK’s Zach Wahl will be speaking at the upcoming Digital Transformation Summit in Nashville, TN. The Digital Transformation Summit, produced by Edgenet, focuses on digital transformation, its effects on the retail industry, and how properly managed product content can be … Continue reading
Upcoming Agile & Design Thinking Course Details Announced
Enterprise Knowledge (EK) has released the full course overview for the upcoming two-day Certified Knowledge Specialist (CKS) course in Agile and Design Thinking. The first offering of the course will be held July 24th and 25th in Tysons Corner, Virginia. … Continue reading
Ivanov and Midkiff to Speak at the Cognitive Computing Summit 2018 in Boston, MA
EK consultants Yanko Ivanov and James Midkiff will be delivering a presentation titled “Knowledge Graphs as a Pillar to AI” at the upcoming Cognitive Computing Summit 2018 being held on May 22-23 in Boston, MA. Ivanov and Midkiff explore the … Continue reading
EK Teaming with KMI for New Agile & Design Thinking Certification
Enterprise Knowledge (EK) is teaming with the International Knowledge Management Institute (KMI) to offer a new certification course teaching KM practitioners how to leverage Agile, Design Thinking, and Change Management practices in the strategy, design, and implementation of Knowledge Management … Continue reading
Brawdy Speaks at Public Good App House Festival
On November 15, 2017, EK consultant Claire Brawdy helped facilitate a workshop as part of the inaugural Public Good App House Festival in downtown Washington, D.C. The workshop was titled “Tackle Challenging Collaborations with Design Thinking,” and focused on providing participants … Continue reading