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Content related to EK Recognized as Leader in Artificial Intelligence

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

KM Strategy for a Multinational Software Company

The Challenge A multinational software company partnered with EK to conduct a four-month enterprise Knowledge Management (KM) Strategy Assessment of its organization to identify and analyze KM practices and technologies currently in place and to provide actionable recommendations on opportunities … Continue reading

6 Key Considerations for Implementing a KM System

Enterprise Knowledge (EK) commonly engages with organizations that are seeking to improve their existing Knowledge Management (KM) technology stack and, in turn, desire a new solution that is better suited to their technical and business requirements. There are several possible … Continue reading

Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow

In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading

Why Invest in a Knowledge Graph? Your Digital Transformation and Enterprise AI Initiatives Depend on It

The scope and success for digital transformations and advanced enterprise solutions is driven by a few factors, namely, defined use cases, available data, and people and SMEs. For many organizations, the biggest hurdle is knowing where to start. Starting with … Continue reading

How to Quickly Prototype a Scalable Graph Architecture: A Framework for Rapid Knowledge Graph Implementation

Sara Nash and Thomas Mitrevski, Consultants in Enterprise Knowedge’s Data and Information Management Division presented on May 4, 2022 at the Knowledge Graph Conference in New York City. The talk focused on How to Quickly Prototype a Scalable Graph Architecture: … Continue reading