Content related to Expert Analysis: Top 5 Considerations When Building a Modern Knowledge Portal
Meetup: Knowledge Management Association (KMA) D.C. (June 2017)
At the Feb 2016 KMA meetup, Michael Lennon led an exploration of how the Science of Happiness was impacting both KM and Organizational Performance. The session began with the question “Is KM dead or alive?” In this meetup, Mr. Lennon … Continue reading
Design Thinking and Taxonomy Design
In my experience I’ve found that any successful taxonomy design effort stems from a strong understanding of the end users’ needs – hardly a small task. One way that I’ve worked to address this challenge is by incorporating Design Thinking … Continue reading
Card Sorting Best Practices
What is Card Sorting? Taxonomy design is a fundamental component of any information management initiative. It provides a structure to label and organize content, whether it is for a website, intranet, or digital library. Card sorting is a technique for … Continue reading
Folders v. Metadata in SharePoint Document Libraries
Clients often ask us why we recommend using metadata over managing folders and subfolders in a SharePoint document library. This white paper offers our view on the advantages of tagging documents with metadata versus simply using folders to organize and … Continue reading
Semantic Web Starter Kit
More and more organizations are taking advantage of semantic technologies to improve the way they manage both structured and unstructured content. Semantic tools like ontologies and graph databases allow organizations to: Manage content more effectively; Maximize findability and discoverability of … Continue reading
Search UX Best Practices Part 2: Search Results
Search results pages are lists of content which are relevant to the keyword search entered by your users. The concept is deceptively simple, but the design of your search results page plays a vital role in the overall experience users … Continue reading
Knowledge Management of Structured and Unstructured Information
Our KM Consultants help organizations improve the way they capture, share, and reuse information. Many KM projects focus on managing unstructured information like documents, emails, and web pages. While this type of unstructured information is critical, it is not the … Continue reading
Search UX Best Practices Part 1: User Input
Search impacts everything from the way we find a website (Google), to how we find content on a site. But search also puts a heavier burden on the user than most website interactions. Users must locate your search form, enter … Continue reading
Taxonomy Governance Best Practices
When a taxonomy design is done well, it goes unnoticed, as it enables a seamless connection between the end user and the content. However, as business needs evolve, it’s inevitable that a taxonomy design must also evolve in order to … Continue reading
What is an Ontology and Why Do I Want One?
Ontologies and semantic technologies are becoming popular again. They were a hot topic in the early 2000s, but the tools needed to implement these concepts were not yet sufficiently mature. Ontology and semantic technologies have now matured to the point … Continue reading