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Content Management Strategy for an International Retailer

The Challenge The learning team for an international retailer struggled to find and discover the knowledge resources that supported their work and their online learning solutions. The retailer’s learning team used an abundance of manual templates and processes, along with … Continue reading

User-Centric Content Engineering to Improve Customer Experience

The Challenge A global financial firm needed to improve the user experience (UX) for its technical support documentation hub. Prior to EK’s involvement, the client company received user feedback expressing that interacting with the technical support documentation was cumbersome. Only … Continue reading

Knowledge Cast Product Spotlight – Micah Peterson of ProcedureFlow

In this episode of the Knowledge Cast, Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 … Continue reading

Why Invest in a Knowledge Graph? Your Digital Transformation and Enterprise AI Initiatives Depend on It

The scope and success for digital transformations and advanced enterprise solutions is driven by a few factors, namely, defined use cases, available data, and people and SMEs. For many organizations, the biggest hurdle is knowing where to start. Starting with … Continue reading

How to Quickly Prototype a Scalable Graph Architecture: A Framework for Rapid Knowledge Graph Implementation

Sara Nash and Thomas Mitrevski, Consultants in Enterprise Knowedge’s Data and Information Management Division presented on May 4, 2022 at the Knowledge Graph Conference in New York City. The talk focused on How to Quickly Prototype a Scalable Graph Architecture: … Continue reading

Knowledge Cast Product Spotlight – Joe Pairman of RWS Group

In this episode of the Knowledge Cast, Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of … Continue reading