Case Study

Content related to Improving Customer Experience in a Personalized Customer Resource Portal

Improving Learning Content Efficiency with Reusable Learning Content

Enterprise Knowledge’s Emily Crockett, Content Engineering Consultant, presented “Improve Learning Content Efficiency with Reusable Learning Content” at the Learning Ideas Conference on June 13th, 2024. This presentation explored the basics of reusable learning content, including the types of reuse and … Continue reading

Analyzing and Optimizing Content for the Semantic Layer

As I wrote in my previous post, Adding Context to Content in the Semantic Layer, the organizational challenge of effectively generating, managing, and distributing content can be addressed by integrating content into a semantic layer. The semantic layer enriches the … Continue reading

Adding Context to Content in the Semantic Layer

Content is a critical organizational asset. Whether product documentation, sales and marketing materials, industry rules and regulations, employee policies, or learning materials, content forms the backbone of operations, decision-making, and end-user experiences. Organizations are challenged to generate content and structure … Continue reading

AI-Augmented Content Analysis to Remediate Duplicate Content

A global energy company with operations in over 60 countries began actively working to reduce their carbon emissions to achieve Net Zero by 2050. Enterprise Knowledge (EK) evaluated and refined their strategic roadmaps, which yielded a plethora of new initiatives that built on their existing efforts. Continue reading

Synergizing Knowledge Graphs with Large Language Models (LLMs): A Path to Semantically Enhanced Intelligence

Why do Large Language Models (LLMs) sometimes produce unexpected or inaccurate results, often referred to as ‘hallucinations’? What challenges do organizations face when attempting to align the capabilities of LLMs with their specific business contexts? These pressing questions underscore the … Continue reading

Dynamic Content POC for Sales Enablement in Healthcare

The Challenge An international healthcare company equipped medical sales representatives with large slide decks to inform medical professionals about new products and medical research during in person meetings. These meetings were important to the healthcare company’s core mission of creating … Continue reading

How to Prepare Content for AI

Artificial Intelligence (AI) enables organizations to leverage and manage their content in exciting new ways, from chatbots and content summarization to auto-tagging and personalization. Most organizations have a copious amount of content and are looking to use AI to improve … Continue reading