Content related to Knowledge Capture & Knowledge Transfer
Where Should KM Leadership and Governance Belong in an Organization?
Whenever an organization invests in Knowledge Management (KM) solutions, whether it’s a new technology, process, or program, the question of who should have ownership and governance over these new tools and ways of working almost always arises. This KM function, … Continue reading
Knowledge Management Strategy Workshop
KM is about connecting people to the knowledge and information that enables them to make decisions, complete tasks, and take necessary actions at the time of need. Good knowledge management results in improved business processes and outcomes, enhanced employee collaboration, … Continue reading
The Benefits of KM for Contact Centers and Help Desks
In 1997, my parents graduated from college and began their professional careers at Charles Schwab, working in financial services as investment consultants. Though they had little experience, within two years, my parents were at the top of their department and … Continue reading
What Team Do You Need for Successful Knowledge Graph Development?
Many organizations look to take advantage of knowledge graphs to aggregate and align data from siloed systems, as well as enable explainable artificial intelligence solutions, but can get stalled if they don’t have enough experience building and scaling knowledge graphs. … Continue reading
Training and Organizational Design for a Federal Agency
The Challenge A US federal agency with a wide array of geographic distribution and responsibilities sought to better distribute learning events and resources to diverse professionals spread all over the United States. With a workforce of over 20,000 and millions … Continue reading
KM Strategy Workshop and Roadmap for a Global Product Testing Organization
The Challenge An industry-leading product testing organization was seeking the ability to quickly and efficiently gain an understanding of their knowledge management (KM) current state, and subsequently develop a foundational strategy to reach their desired state and a roadmap with … Continue reading
Knowledge Cast – Barry Byrne of Novartis
Enterprise Knowledge CEO Zach Wahl speaks with Barry Byrne, Global Head of Knowledge Management Strategy at Novartis, one of the world’s largest pharmaceutical companies. He joined Novartis from the Irish Defence Forces, where he led a multi-award winning Knowledge Management … Continue reading
Constructing KM Technology: Tips for Implementing Your KM Technology Solutions
In the digital age that we now live in, making Knowledge Management (KM) successful at any organization relies heavily on the technologies used to accomplish every day tasks. Companies are recognizing the importance of providing their workforce with smarter, more … Continue reading
Knowledge Capture and Transfer Series – Part 3: Capturing Explicit Knowledge
Even though explicit knowledge refers to knowledge that has already been captured and documented somewhere in the organization, this doesn’t mean that all organizations capture their explicit knowledge in locations or formats that are easy to use. Indeed, a lot … Continue reading
Three Pillars of Successful Data Catalog Adoption
Data catalogs function as a central library of information about content and data across an enterprise, making them a useful metadata management tool. They can aid organizations that struggle with poorly documented metadata, duplicated data work, and wasted time due … Continue reading