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Content related to QA for Personalized Content

Improving Product Documentation With a CCMS and a Knowledge Graph

The Challenge A financial solutions provider wanted to improve and personalize customer interaction with support and technical documentation as well as streamline the content authoring process to ensure consistent messaging and avoid duplicated information. Before the EK team’s involvement, technical … Continue reading

Data Management Trends in 2022: Data Fabric v. Data Mesh v. DataOps? What is Right for Your Organization?

When we start most of our engagements with our clients, there are common and important challenges we’re typically presented with that help summarize the core needs that persist within the data management space today:  We don’t know what data we … Continue reading

Knowledge Cast Product Spotlight – Andreas Blumauer of Semantic Web Company

In this episode of Product Spotlight, EK COO Joe Hilger speaks with Andreas Blumauer of Semantic Web Company. Andreas has been CEO and managing partner of Semantic Web Company (SWC) for more than 15 years. At SWC, he is responsible … Continue reading

Taking Content Personalization to the Next Level: Graphs and Componentized Content Management

Content personalization is no longer optional for companies. A personalized digital experience is essential to creating loyal customers, partners, and employees. The leading technology companies have created an expectation of highly contextualized information that answers customer questions and anticipates future … Continue reading

Knowledge Cast Product Spotlight – David Clarke of Synaptica

In this episode of Product Spotlight, EK COO Joe Hilger speaks with David Clarke of Synaptica. David is the CEO and Co-founder of Synaptica, an enterprise software application for building controlled vocabularies, including taxonomies, thesauri, ontologies and name authority files, … Continue reading

Knowledge Cast Live – KMWorld 2021 Wrap Up

In this special live episode of Knowledge Cast, EK CEO Zach Wahl speaks with Stephanie Lemieux, CEO of Dovecot Studio, Rosanna Stephens, Manager of Experience Insights and Knowledge at Adobe, and Amber Simpson, Senior Manager of Learning and Development at … Continue reading