Wahl Interviewed on The Support Automation Show Podcast
Enterprise Knowledge CEO Zach Wahl was interviewed for the Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. In the podcast, Justin holds conversations with leaders in customer or employee support who are using technology to answer questions, … Continue reading
EK AMA – How do I get started fixing my content?
Enterprise Knowledge’s Ask Me Anything series is back with another answer to a common question in Knowledge Management. Content is the topic in this episode of EK AMA as Zach Wahl asks Joe Hilger “How do I get started fixing … Continue reading
The Importance of a Semantic Layer in a Knowledge Management Technology Suite
One of the most common Knowledge Management (KM) pitfalls at any organization is the inability to find fresh, reliable information at the time of need. One of, if not the most prominent, causes of this inability to quickly find information … Continue reading
5 Reasons Why Mergers and Acquisitions Need KM
Many factors can impact the success of a merger and acquisition (M&A) transaction including economic uncertainty, proper target identification, accurately valuating a target, a stable regulatory and legislative environment, and a sound due diligence process. Due to the COVID-19 pandemic, … Continue reading
Content Silos: Causes, Problems, and Solutions
Organizations are producing exponentially more content than ever before. In most businesses today, every employee is a content creator which has led to multiple, uncoordinated content management systems (CMS). Siloed systems cause content management issues such as duplication of content, … Continue reading
Webinar: Making KM Clickable (Powering Great Enterprise Search with KM)
Presented by EK’s Zach Wahl and Joe Hilger, this webinar discusses how KM enables Advanced Enterprise Search.
Why Headless CMS is the Future of Content Management
An important trend is occurring in web content management that provides insight into the future of all content management systems (CMS), whether used for enterprise content management (ECMS), digital asset management (DAM) or document management (DMS). Specifically, “headless” content management … Continue reading
Why Did This Website Recommend That?
Earlier this evening I was scrolling through one of my social media feeds and I came across one of those posts where someone is asking, “What did I do to get an ad for [insert completely absurd product] in my feed?” … Continue reading
How to Distinguish Between Primary, Secondary, and Tertiary Metadata Fields
When designing an enterprise taxonomy, the number of possible metadata fields that can be used to describe content can be overwhelming. Depending on the type of content, the size of the organization, and the breadth of that organization’s functions, the … Continue reading
The Importance of Content Governance, An Introduction
A great content strategy will deliver great content, or as our Principal, Zach Wahl, would call it, “NERDy content.” However, even the best content requires the proper level of care and attention in order to remain great. Governance provides support … Continue reading