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Content related to User-Centric Content Engineering to Improve Customer Experience

5 Steps to Enhance Search with a Knowledge Graph

As search engines and portals evolve, users have come to expect more advanced features common to popular websites like Google or Amazon. Users expect search engines to understand what they are asking for and give them the ability to easily … Continue reading

Expert Analysis: How Does My Organization Use Auto-tagging Effectively? Part Two

In part one of this series, James Midkiff and Sara Duane, senior technical consultants at EK, discussed what auto-tagging is and when an organization should use it. This blog will discuss auto-tagging best practices to answer the foundational question, “How … Continue reading

Maureen “Mo” Weinhardt – Director of Knowledge Management & Content Creation at Mach49

Enterprise Knowledge CEO Zach Wahl speaks with Maureen “Mo” Weinhardt, Director of Knowledge Management & Content Creation at Mach49, a growth incubator for global industries. An avid learner, Mo’s passion for developing exceptional people, programs, and content inspires her work … Continue reading