Using Google Analytics to Measure System Performance
Google Analytics is a free website analytics tracking service that affords webmasters, website owners, website developers, and marketing professionals a data set they can use to make informed decisions. The Google Analytics main screen breaks these data sets into five … Continue reading
Taking an Agile Approach to Adoption
Ensuring the adoption of new knowledge management programs, systems, and tools requires thorough planning well in advance of actually launching a new initiative. It also takes an agile approach to designing your solution so that you can adapt what you … Continue reading
Top 5 Key Indicators That Your Content Is Performing For You
Whether you’re building an internal employee portal or public facing website, it’s critical to measure the effectiveness of your content. Although the analytics you capture can be as basic or complex as the maturity of your content strategy team, there … Continue reading
Wyatt and Peterson Presenting at Web Content Mavens
EK’s Rebecca Wyatt will be presenting alongside Tori Peterson of the National Park Service. The duo will speak about Big Content: Content Strategy to Facilitate Change Management on Wednesday, October 25, 2017 for the Web Content Mavens. Rebecca and Tori … Continue reading
Brawdy and Wyatt to Speak at Change Management 2018 Conference
EK consultants Claire Brawdy and Rebecca Wyatt will be facilitating a workshop titled “Design Thinking to Co-Design Solutions” at the Change Management 2018 conference being held from March 25 – 28, 2018 in Las Vegas, Nevada. The workshop will provide … Continue reading
Collaboration for Improved User Experience
A few months ago, my colleague wrote an excellent blog about how to build user-centric products. She brought up a critical point: user experience matters because users matter. Simple, but so true. By collaborating with your users from the start … Continue reading
Enterprise Knowledge Featured at Upcoming KMWorld 2017
Enterprise Knowledge (EK) is playing an extensive role at KMWorld and the associated conferences this year. In total, six EK KM Experts will be sharing their experiences and offering thought leadership at the events, occurring the week of November 6th, … Continue reading
Maximizing and Measuring User Adoption
Similar to the old adage, “you can lead a horse to water, but you can’t make him drink,” you can deliver a solution that uses the most cutting-edge technology and beautiful design, but you can’t guarantee that your stakeholders will … Continue reading
Communication Techniques to Promote Adoption
Take a moment to remember how you felt the last time you were surprised at work with an announcement of a big change. No, really – pause for a moment and think about it. Whether it’s new technology, a change … Continue reading
4 Steps to Content Auto-Classification with High Accuracy
As technologies evolve, we have seen the rise of auto-tagging, auto-classification, and auto-categorization tools that attempt to take over the task for describing the content we create. These tools apply metadata tags automatically so we don’t have to. Yet, in … Continue reading