Content related to EK’s Yanko Ivanov to speak at OmnichannelX Podcast
Designing Content Types for Performance Support
We know that learners struggle to translate what they have learned in a theoretical training to on the job performance improvement. We also know that training programs are most effective when they go beyond a single classroom or online learning … Continue reading
The Cost of Doing Nothing: The Business Case for Knowledge and Information Management
For many organizations, investment decisions on Knowledge, Data, and Information Management initiatives are driven by high-level business objectives such as increased efficiency, productivity, competitive advantage, and enhanced employee or customer engagement. While aligning Knowledge and Information Management initiatives with business … Continue reading
Achieving a Gold Standard Taxonomy
One of the first steps of a taxonomy design effort is to gather any previous taxonomies that may exist within the business, as well as sample content, search logs, and pre-existing information about these taxonomies’ content or systems. At EK, … Continue reading
Knowledge Graphs for Data Governance
The explosion of data and data scientists is making data governance more important, and more difficult. Most large organizations have thousands of data files and a wide range of users working with those files. The size and complexity of these … Continue reading
Pattern Discovery through Facets
As explored in my previous blog post How Faceted Navigation Works, facets allow you to quickly and efficiently sort through your content to find the information or data that you need. Facets largely mirror taxonomic structures, and business taxonomies are … Continue reading
Beyond Find: The Five Levels of Artificial Intelligence for Knowledge
At Enterprise Knowledge, our work in the field of Knowledge and Information Management has given us the opportunity to explore a wide range of organizational goals and business drivers with our clients. Over the years, these goals have progressed from simply … Continue reading
Graph Search at the Super Bowl
If you are like me, and not a Patriots fan, the best part of the Super Bowl was the commercials. One commercial, in particular, caught my eye. Do you remember the Google Job Search for Veterans commercial (see the youtube … Continue reading
How Faceted Navigation Works
What does the term ‘faceted navigation’ call to mind? For search-savvy individuals, it’s a search experience similar to that which you would find on Amazon. Facets primarily allow an individual to quickly sort through large amounts of information to locate … Continue reading
What’s in a Name? Not Your Org Chart.
An unfortunately common practice in organizations is to use an organization chart as a basis for tagging content in repositories: files, folders, and taxonomies mirror the names of the units, divisions, and teams that created them. However, organizations change. Businesses … Continue reading
Knowledge Graphs for Search and Discovery
For many projects at Enterprise Knowledge, making information more findable and discoverable is a common ask. Clients often ask questions like: Does my organization have any documents that detail the role of product owners on search projects? Have we previously … Continue reading